[Hiring] Principal Solutions Architect @Bloomreach

Role Description

The Principal Solutions Architect is a Senior, Global, customer-facing technology role responsible for helping Bloomreach win and grow strategic enterprise customers by connecting their business objectives with modern data, AI, MarTech and commerce architectures. You will act as a trusted technical advisor to senior technology and digital leaders, helping customers understand how Bloomreach can fit into - and enhance - their existing technology ecosystem.

Working closely with our Global Account Executives, Solution Consultants, Product, Engineering and Customer Success Teams, you will:

• Shape technical strategy throughout complex enterprise sales cycles.
• Lead executive and technical conversations.
• Help potential customers translate architectural decisions into measurable business outcomes.

This role sits between deep technical architecture and commercial strategy. You do not need to have been a CTO, but you should be comfortable engaging with CIOs, CTOs, Enterprise Architects and other senior technology stakeholders.

Qualifications

• Significant experience in a senior customer-facing technical role within enterprise software, SaaS, commerce, MarTech, data or digital experience.
• Strong understanding of modern data architecture and cloud platforms, including technologies such as Databricks, Snowflake, BigQuery, lakehouses and CDPs.
• Strong understanding of APIs, event-driven architectures, data flows, identity resolution, customer profiles and real-time activation.
• Understanding of enterprise MarTech and commerce ecosystems, including CRM, ESPs, personalization, marketing automation and commerce platforms.
• Experience with enterprise cloud platforms such as AWS, Google Cloud or Microsoft Azure.
• Understanding of modern commerce architectures, APIs, microservices, composable commerce and cloud-native technologies.
• Experience supporting complex enterprise sales cycles, RFPs, technical evaluations and multi-stakeholder buying processes.
• Experience working with senior technical stakeholders including CIOs, CTOs, Enterprise Architects and technology leadership teams.
• Strong ability to simplify complex technical concepts and connect them to business outcomes.
• Strong executive communication, presentation and workshop facilitation skills.
• Commercially minded, with the ability to understand the relationship between architecture, investment, risk and business value.
• Comfortable challenging customers and internal Product/Engineering teams constructively.
• Strong curiosity and ability to learn and communicate emerging technologies, particularly across AI, data and customer experience.
• Executive presence and credibility without needing to have previously held a CTO or equivalent executive technology position.

Requirements

• Build relationships with our Global Sales, Channel, Solution Engineering, Product, Engineering and Customer Success teams.
• Develop a strong understanding of Bloomreach's platform, AI capabilities, architecture, competitive positioning and strategic enterprise accounts.
• Build familiarity with the broader data, MarTech and commerce ecosystem in which Bloomreach operates.
• Begin actively supporting strategic enterprise opportunities, participating in customer meetings, architecture discussions, technical workshops and solution reviews.
• Establish credibility with Sales and technical stakeholders as a trusted technology partner.
• Start identifying common customer architecture challenges and opportunities where Bloomreach can differentiate.
• Lead technical strategy and architecture discussions across multiple strategic enterprise opportunities.
• Establish trusted relationships with senior customer technology stakeholders.
• Demonstrate the ability to connect customer architecture and technology strategy to Bloomreach's commercial value proposition.
• Become a recognised internal technology advisor for strategic enterprise sales, bringing customer insight and market knowledge into Sales, Product and Engineering.
• Contribute to accelerating complex opportunities, improving technical confidence and strengthening Bloomreach's position within enterprise technology ecosystems.

Benefits

• A great deal of freedom and trust, with flexible working hours.
• Virtual-first work environment with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• Encouragement and support for volunteering activities, with 5 paid days off to volunteer.
• People Development Program with workshops on various topics.
• Access to a communication coach for work-related challenges.
• $1,500 professional education budget on an annual basis.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's success through performance bonuses.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries - Bloomversaries!