[Hiring] Principal Solution Engineer @cyberu

Role Description

The Principal Solutions Engineer is a force multiplier for the Services & Support Solutions organization. Rather than delivering one project at a time, you build the intellectual property, reference architectures, and productized accelerators that allow every Services consultant, Support engineer, and delivery Partner to move faster, deliver more consistently, and achieve better customer outcomes at scale.

This is a hands-on-keyboard principal role modeled on the capabilities of a Forward Deployed Engineer and Solutions Engineer, adapted to embed repeatable, AI-enabled delivery capability directly into our Services, Support, and Partner solutions. You will deploy alongside our most strategic customers across regulated and complex industries — federal/government/public sector, manufacturing, financial services, and healthcare — to solve the hardest deployment problems once, then convert those solutions into reusable assets the entire organization can run.

Your mandate is to productize solutions for repeatable AI-delivery:

• Designing the automations, agents, playbooks, and templates that turn bespoke expertise into scalable, outcome-based offerings.
• Ensuring customer outcomes are achieved in the real-world context of each deployment.

Qualifications

• Proven experience: 8+ years in services/solutions engineering, solutions architecture, or technical consulting.
• Hands-on depth: Ability to design and build technical solutions in enterprise SaaS environments.
• AI fluency: Demonstrated fluency with AI/automation tooling.
• Productization mindset: Experience turning bespoke delivery work into repeatable offerings.
• Outcome orientation: Focus on customer outcomes achieved in context.
• Communication & influence: Excellent written and verbal communication skills.
• Problem-solving: Ability to navigate complex problems in fast-paced environments.
• Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Travel: Willingness to travel to customer sites as needed.

Requirements

• Design & Build Force-Multiplying IP
• Prototype and build proofs-of-concept and production-grade solution accelerators.
• Support translating emerging product capabilities into productized delivery patterns.
• Establish reference architectures and solution blueprints.
• Convert bespoke delivery work into fixed, repeatable offerings.
• Embed AI into delivery workflows.
• Define and maintain delivery frameworks, playbooks, and infrastructure templates.
• Measure the effectiveness of deployed IP.
• Embed best practices across Professional Services delivery teams.
• Enable Support and Technical Account Management teams.
• Mature the GSI / Partner Center of Excellence.
• Serve as the joint Product–Services architecture liaison.
• Deploy alongside strategic customers on complex deployments.
• Partner with customers and stakeholders to gather requirements.
• Anticipate and mitigate technical and delivery risk proactively.
• Act as a hands-on technical thought leader across the Services organization.
• Strengthen the Sales-to-Services and Services-to-CSM/Support handoffs.
• Represent the organization at industry conferences and forums.

Benefits

• Competitive salary range: 130800 - 209300 USD.
• Annual bonuses and program-specific awards depending on the role.
• Comprehensive benefit offering.