[Hiring] Principal Consultant @Bryant Park Consulting

Role Description

As a Principal Consultant you will be responsible for playing a critical role in supporting the continuous improvement of the products and services we provide to our clients.

• Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
• Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed
• Proactively review workload and redistribute as necessary
• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
• Serve as primary lead/contact for assigned clients
• Review contracts for special terms. Monitor time expended, billings, renewals, profitability
• Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery
• Train, mentor, and act as subject matter expert for team on both technical and functional skill sets
• Advise client on standard functionality, leading practices for software and industry
• Act as primary Technical Account Manager ("TAM”) for key accounts
• Help manage teams across different multiple geographic regions
• Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments

Qualifications

• Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
• 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
• NetSuite Certifications heavily preferred - ERP Consultant, Administrator
• Experience and knowledge of best practices surrounding ERP
• Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more.
• Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences

Requirements

• Willingness to travel up to 20% to be on-site with clients as needed (note: this role is fully remote)

Benefits

• Best-in-class benefits for employees including 401k with Company match up to 6%
• United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more
• Encouragement and reimbursement for costs of approved training, continuing education, skills development, and professional certification programs and exams