[Hiring] Principal Consultant @Bryant Park Consulting

Role Description

As a Principal Consultant you will be responsible for playing a critical role in supporting the continuous improvement of the products and services we provide to our clients.

• Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team.
• Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed.
• Proactively review workload and redistribute as necessary.
• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
• Serve as primary lead/contact for assigned clients.
• Review contracts for special terms. Monitor time expended, billings, renewals, profitability.
• Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery.
• Train, mentor, and act as subject matter expert for team on both technical and functional skill sets.
• Advise client on standard functionality, leading practices for software and industry.
• Act as primary Technical Account Manager ("TAM”) for key accounts.
• Help manage teams across different multiple geographic regions.
• Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments.

Qualifications

• Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience.
• 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations.
• NetSuite Certifications heavily preferred - ERP Consultant, Administrator.
• Experience and knowledge of best practices surrounding ERP.
• Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more.
• Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences.
• Experience managing a team of 5+ consultants working across multiple engagements.

Requirements

• Salary Range: $135,000 to $165,000 USD.
• In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Benefits

• Best-in-class benefits for employees including 401k with Company match up to 6%.
• United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more.
• Encouragement and reimbursement for costs of approved training, continuing education, skills development, and professional certification programs and exams to help further your career development.