[Hiring] Practice Lead Fraud, Trust and Safety @FiveBy

Role Description

FiveBy is seeking a full-time Practice Lead to own the performance, health, and growth of its fraud and trust and safety portfolio. This is FiveBy's senior operational and subject-matter leadership role for the practice. The Practice Lead is accountable for:

• Executive client confidence
• Delivery quality
• People leadership
• Account health
• Practice methods
• Renewal readiness across major technology clients

The role requires:

• Deep practical fraud expertise
• Strong people management
• Exacting quality standards
• Calm judgment with senior clients

The Practice Lead contributes to growth by:

• Delivering work that earns renewals
• Identifying credible expansion opportunities
• Helping shape solutions

Qualifications

• Fifteen or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field.
• At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships and delivery outcomes.
• Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals.
• Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types.
• Strong analytical judgment and the ability to frame ambiguous strategic and operational problems.
• Exceptional written and verbal communication skills.
• A bachelor's degree in a relevant field or equivalent professional experience.
• A full-time, multi-year commitment to building FiveBy's primary growth practice.

Requirements

• Experience advising CISO, vice president, or executive director-level clients.
• Familiarity with fraud analytics and dashboard tools such as Mode, Tableau, or Looker.
• Experience with open-source research and investigative platforms such as DomainTools, TLO, or IBM i2 Analyst's Notebook.
• Relevant certification such as CFE, CFCS, Certified Payments and Fraud Prevention Professional, PMP, or PgMP.
• External contributions through white papers, conferences, or working groups.

Benefits

• Starting salary range of $175,000 to $200,000 per year.
• Full range for this level and function within FiveBy is $174,000 to $210,000 per year.
• 100% coverage of monthly premiums for individual employees for medical, dental, and vision insurance plans.
• 401k Plan with employer matching.
• 120 hours of PTO annually (pro rata for hourly employees).
• 10 paid holidays per year.