[Hiring] Practice Director @soteria

Role Description

Looking for a Practice Director to be an integral leader of the Microsoft Dynamics 365 Business Central Practice. As a Practice Director, you will be responsible for the strategic leadership, operational management, and successful delivery of the Microsoft Dynamics 365 Business Central (D365) practice offerings.

• Oversee a team of consultants and managers.
• Drive revenue growth and ensure high client satisfaction.
• Develop best practices to deliver exceptional value to clients.
• Partner with internal Business Development (Client) & Account Management (AM) teams to drive D365 BC sales efforts.
• Develop relationships with prospects and clients.
• Provide ultimate vision, direction, and oversight, leading the overall practice functions.
• Lead the team with the intent to operate a growth-oriented and financially healthy practice.
• Identify and mitigate engagement risk early.

Your day might look like:

• Define and execute the practice's strategic vision.
• Ensure successful delivery of all BC projects.
• Manage associated issues and risks to ensure on-time and on-budget implementation delivery.
• Plan BC project delivery to achieve an optimal mixture of new business and services from existing clients.
• Provide monthly practice revenue commitment on a 3-month rolling basis.
• Drive individual and team-level utilization to achieve a minimum of 75% consistently.
• Maintain consistent and timely communication with BC team members.
• Continuously coach and mentor consulting managers and all levels of consultants.
• Oversee performance management processes.
• Proactively manage risk throughout all implementation phases.
• Partner with peers to continuously improve our RightPath methodology.
• Promptly communicate and act to remedy client satisfaction issues.
• Act as BC team/product lead.
• Seek out additional business opportunities within and outside our client base.
• Partner with Marketing, Sales, Client Account Management, and Vertical Practices to support BC sales efforts.
• Maintain knowledge of all product offerings.
• Participate in industry and company events involving client contact.
• Drive delivery efficiencies leveraging emerging technologies.
• Drive learning and enablement of high-value innovation throughout the BC team.

Qualifications

• 4-year degree in business, MIS, Accounting, Engineering, or equivalent; Master's degree or CPA a plus.
• 10+ years of consulting, management, or related experience in Professional Services.
• 5+ years of experience managing a team with a proven track record of mentoring and coaching.
• 3+ years of project management experience.
• Proven track record of successfully growing a Professional Services practice.
• Strong Profit and Loss (P&L) experience.
• Strong written and verbal communication skills.

Requirements

• Client retention and satisfaction (Net Promoter Score).
• Revenue growth from new and existing client accounts.
• Profitability and efficiency at the practice and project levels.
• Expansion of key client relationships and strategic partnerships.
• Operational efficiency leveraging AI and emerging technologies.
• Practice utilization, profitability, and revenue growth.

Key Performance Indicators

• Practice Line CAGR: Meet or exceed revenue and margin CAGR for each practice.
• Practice Gross Profit: Maintain a gross profit of at least 45% on all services.
• Utilization: Maintain a service team utilization of no less than 75%.
• Market Intelligence: Understand and document industry trends.
• Client Net Revenue Retention: Maintain a client net revenue retention greater than 103%.
• Client Churn: Maintain a client churn rate of less than 5%.
• Revenue from Strategic Accounts: Measure and report revenue from high-value clients quarterly.
• Net-Promoter-Score (NPS): Track, maintain, and report quarterly a NPS of at least 30.
• Client References: Track and publish a list of at least five client references.
• Client Referrals: Establish a culture of Raving Fans with no less than five client referrals per quarter.
• Service Write-offs: Ensure service excellence with no more than 1% total write-offs.