[Hiring] Portfolio Administration Associate Manager @Cushman & Wakefield

Role Description

Responsible to manage a group of associates and the day-to-day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The associate manager is also responsible for overseeing the day-to-day activities at the client level and being the first point of escalation for any questions or concerns that arise from the client or senior leadership.

• Manage all Portfolio Administration services for a multitude of accounts
• Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met
• Provide leadership to staff with the goal of maximizing technology resources and improving processes
• Provide direction, coaching, and career development to assigned staff
• Provide new team integration and recruiting support including the interviewing and onboarding process
• Develop training and ensure all training and continuing education needs are met for each associate
• Create and maintain trust and strong relationships with team members, leadership, and clients
• Ensure account needs are met while following the scope outlined in the client service agreements
• Complete monthly billing for Portfolio Administration services for assigned clients
• Provide superior client service to internal and external clients
• Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed
• Continuously seek business expansion opportunities with existing clients and develop those opportunities
• Outline or oversee the continuous updates to the process playbooks
• Provide timely and accurate reporting to senior leadership and clients
• Handle or oversee monthly rent and other critical reporting for clients and senior leadership
• Partner with the Transition and Abstraction/Quality Control teams to onboard new accounts quickly and smoothly
• Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus
• Execute special projects as assigned by senior leadership
• Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed
• Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained
• Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines
• Stay up to date on the latest industry standards and trends

Qualifications

• Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal
• 3+ years relevant work experience
• Ability to read and understand financial statements
• Strong interpersonal skills
• Ability to manage multiple high priorities
• Strong proficiency with MS Office Suite (MS Word, Excel, and PowerPoint)

Requirements

• Demonstrated leadership/management skills
• Strong Customer Service Skills
• Strong Communication Proficiency (oral and written)
• Presentation Skills
• Organization Skills
• Technical Proficiency
• Analytical Skills
• Research Skills
• Detail Oriented
• Interpersonal Skills
• Sense of Urgency

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work
• Competitive pay