[Hiring] Director of Parcel Portfolio Strategy @STACI AMERICAS

Role Description

The Director of Parcel Portfolio Strategy & Client Performance is a senior, executive-facing leader responsible for driving margin expansion, pricing architecture, portfolio optimization, and client retention across a $100M+ parcel portfolio. This role directly protects and grows the company’s top line by strengthening pricing integrity, portfolio leverage, and client value delivery.

Core Accountabilities

• Own and evolve the company’s parcel portfolio strategy to drive margin, service excellence, and defensible competitive advantage.
• Define and optimize carrier mix strategy (national, regional, and alternative carriers).
• Lead zone-skipping and injection strategy development.
• Develop and scale international parcel programs.
• Conduct network design audits across the client portfolio to ensure optimal carrier and node mix.
• Continuously evaluate cost, speed, reliability, and CX trade-offs across client profiles.
• Identify systemic margin leakage and implement structural corrections.
• Develop portfolio-wide strategic initiatives to strengthen retention and differentiation.

Business Modeling & Commercial Architecture

• Own pricing strategy integrity and commercial modeling across new and existing clients.
• Lead pre-sales solution design for transportation pricing models aligned with pricing strategy and margin targets.
• Build and govern cost-to-serve models across Parcel, LTL, and FTL.
• Develop and enforce margin strategy and pricing guardrails.
• Define standardized savings attribution methodology.
• Ensure onboarding pricing accuracy and scope integrity aligned to each client’s B2C and B2B profile.
• Conduct scenario simulations to determine optimal carrier mix and service architecture.
• Analyze shipment profiles (zones, dimensional weight exposure, accessorial risk, delivery density) and translate insights into margin and CX improvement actions.
• Develop accurate cost models for deal pricing and protect against post-launch credits due to poor scope.

Client Performance & Governance

• Lead performance oversight across the parcel portfolio to ensure profitability, SLA adherence, and value realization.
• Own executive-level Quarterly Business Reviews (QBRs) and strategic client performance discussions.
• Oversee account-level profitability analysis and corrective action planning.
• Support Sales in pre-contract modeling and strategic deal shaping.
• Deliver executive storytelling that clearly communicates value delivered.
• Lead escalation management for high-impact client issues.
• Drive parcel retention strategy and early risk identification processes.

Leadership Responsibilities

• Lead and develop a high-performing team.
• Establish modeling standards, documentation protocols, and pricing review discipline.
• Promote data-driven decision-making.

Qualifications

• 10+ years of experience in parcel strategy for e-commerce businesses.
• Experience managing a $100M+ parcel portfolio.
• Advanced financial modeling expertise (transportation cost modeling, scenario simulation, margin analysis).
• Strong P&L ownership and commercial acumen.
• Executive client-facing experience.
• Deep knowledge of carrier pricing structures.
• Experience designing pricing guardrails and margin governance frameworks.
• Proven ability to influence Sales, Finance, and Operations leaders.
• Strong escalation management and executive communication skills.

Work Environment

This is a fully remote position that supports multi-site transportation and logistics operations across various warehouse locations. The role requires frequent virtual collaboration with internal stakeholders, including Operations, Customer Service, Inventory Control, and external partners such as carriers and vendors.

The position operates in a fast-paced environment with time-sensitive deliverables and requires the ability to manage multiple priorities simultaneously. While remote, the role may require flexibility to support different time zones, extended hours during peak shipping periods, and participation in early morning or late afternoon meetings as needed to support business operations.

Travel

• 50% of travel as dictated by position.

EEO Policy

Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.