[Hiring] Policy Manager @Airbnb

Role Description

As a Policy Manager for Quality, you will partner closely with cross-functional partners to define quality on Airbnb. You will drive the policies that set the bar for hosts and guests on the platform, help design the systems that enforce those standards, and work on how quality expectations are established for Airbnb’s marketplace. This role entails understanding the needs of hosts and guests and collaborating closely with the cross-functional teams who design the enforcement systems behind these policies. A critical part of this role is enabling our business and product teams to move quickly and confidently, with policy frameworks that hold up at scale. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform.

A Typical Day

• Lead policy development for host and guest quality, including our Ground Rules and the quality standards that set the bar for stays.
• Draft clear and scalable policy frameworks that keep pace with product innovation.
• Collaborate with cross-functional stakeholders across the organization, including Product, Supply, Community Support, and Legal.
• Guide policy operationalization efforts in partnership with cross-functional stakeholders.
• Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables.
• Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate.

Qualifications

• Seasoned Community Policy leader with a track record of strong cross-functional collaboration.
• Deep experience with quality or standards policy in a two-sided marketplace.
• Experience with reviews, ratings, or reputation systems, and understanding of consumer protection issues.
• Experienced in working with business and product teams to understand strategic objectives and deliver policy solutions.
• Excellent communicator with exceptional writing skills.
• Adept presenter with experience engaging with all levels of leadership, including senior executives.
• Principled and rigorous, incorporating diverse perspectives in decision-making.
• Proactively data-driven, seeking out data and insights to identify gaps and opportunities.
• Knowledgeable and experienced in creating and implementing policies in two-sided marketplaces.
• Team player who thrives in a fast-moving environment with a strategic mindset.

Requirements

• 10-12+ years experience in a Policy or Trust and Safety role.
• Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale.
• Experience with review, rating, or reputation systems, and the fairness and integrity questions they raise.
• Experience designing policies for consumer two-sided marketplaces.
• Demonstrated capacity for critical thinking, research, and analysis.
• Strong attention to detail.
• Exceptional writing and communication skills.
• Thoughtful business judgment, strategic thinking, and ability to work well under pressure.
• Proven ability to partner with and enable business teams, translating policy requirements into practical solutions.
• Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration.
• Fluency in data analysis and data-driven decision-making.
• Ability to explain and simplify complex information to others.

Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$168,000 — $207,000 USD