[Hiring] Personal Injury Case Manager @Global Medical Virtual Assistants

Role Description

The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls).

• Conducting welcome calls and maintaining regular communication regarding recovery
• Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress
• Interfacing between the lawyer, injured client, medical providers, and insurance adjusters
• Gathering medical records/bills and organizing the "demand package" for settlement

Qualifications

• Excellent Communication skills, as they will communicate directly with the firm's clients
• Strong empathy as the firm's clients are injured parties usually from vehicular accidents and some may be seeking settlement due to permanent injury
• Discretion as they must be sure to follow guidelines in what can and CANNOT be communicated with the clients (e.g., they must never promise a huge payout to the clients)
• Persuasiveness as they will remind clients to continue all necessary medical treatment even if the clients "feel fine"
• Strong Time Management skills. The caseload once they are fully active will be 100-150 cases

Requirements

• PRIMARY SYSTEM
• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP SYSTEM
• OPTION 1 (BACKUP SYSTEM):
• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: at least Windows 11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)
• OPTION 2 (POWER SUPPLY - UPS):
• Must be capable of powering your work station for at least 3 hours
• Typically a device with 240Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
• DSL / Fiber Connection - Minimum of 100mb/s contracted
• BACK-UP INTERNET CONNECTION
• Minimum of 20mb/s (Cell)
• RECOMMENDED SYSTEM REQUIREMENTS
• PRIMARY SYSTEM
• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP SYSTEM
• OPTION 1 (BACKUP SYSTEM):
• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• OPTION 2 (POWER SUPPLY - UPS):
• Must be capable of powering your work station for at least 3 hours
• Typically a device with 240Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
• DSL / Fiber Connection - Minimum of 500mb/s contracted
• BACK-UP INTERNET CONNECTION
• Minimum of 20mb/s (Cell or wired)

Benefits

• Starting rate is $800 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance-Based Increase
• Permanent Work From Home