[Hiring] Personal Care Specialist Team Lead @Cencora

Role Description

The Personal Care Specialist Team Lead supports the daily operations of the Personal Care Specialist team under the direction of a District Manager. This role is responsible for the day-to-day coordination of team activities, including:

• Daily queue management
• Workload prioritization
• Operational efficiency
• Real-time support for PCS team members

The Team Lead serves as a resource, coach, and first point of escalation for operational questions and issue resolution, helping ensure timely support for patient care needs and smooth team performance. The Team Lead also shares accountability for key people and operational functions, including:

• Vacation and absence management
• Auditing
• Performance reviews
• Recruitment
• Onboarding
• Team engagement

Qualifications

• Minimum 3 years’ experience as a Personal Care Specialist or relevant patient support/case management experience
• Recognized expertise and respected by peers within PCS function
• Experience in operational and team coordination preferred
• Proven ability to manage stressful situations and multitask
• Solution-oriented mindset and resourcefulness
• Excellent interpersonal and communication skills
• Track record of coaching/mentoring others
• Available to work within assigned region
• Background in healthcare operations, customer service, or clinical support is an asset
• Bilingual is an asset (essential in Quebec based roles)
• People management or supervisor experience is an asset

Requirements

• Strong organizational skills and attention to detail
• Effective time management and ability to set priorities
• Ability to analyze operational challenges and suggest improvements
• Strong customer focus and team engagement skills
• Proven problem-solving and critical thinking abilities
• Ability to communicate clearly both orally and in writing
• Ability to work collaboratively with DMs and other teams
• Commitment to upholding and optimizing PCS team best practices
• Bachelor's degree in nursing, social work, business administration, healthcare administration, or a related field, or equivalent experience required
• 3+ years of experience in healthcare operations and services, patient services, case management, field operations, pharmaceutical services, or a related field required
• Less than 2 years of experience in leadership, management capacity, or a related field required
• Current RN license or RSW designation in applicable region preferred
• Certification in healthcare operations, quality, or project management certification (e.g., Lean Six Sigma) preferred

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture
• Traditional offerings like medical, dental, and vision care
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support
• Behavioral health solutions, paid parental leave, and paid caregiver leave
• Variety of training programs, professional development resources, and mentorship opportunities
• Participation in employee resource groups and volunteer activities