[Hiring] Performance Creative Operations Manager @Thesis

Role Description

We're looking for a Performance Creative Project Manager to own the operational execution of that department — making sure projects, people, and resources move efficiently from kickoff through launch. This role owns the systems, workflows, and coordination that let us produce creative work at scale:

• Department capacity planning, project assignment, and resource allocation
• Production scheduling and workflow management from kickoff to launch
• Cross-functional communication with Strategy, Paid Media, and Product Marketing
• Office operations, equipment, and prop inventory
• SOPs, workflow optimization, and operational documentation
• Task compliance and process consistency across the department

Qualifications

• 4–6+ years in creative operations, marketing operations, production, or project management
• 2+ years owning high-volume creative or marketing workflows — DTC, performance marketing, agency, or startup experience preferred
• Proven track record with capacity planning, resource allocation, production scheduling, and workload balancing
• Experience coordinating multidisciplinary teams — editors, designers, creators, strategists, and contractors
• A history of building SOPs, improving workflows, and eliminating operational bottlenecks
• Advanced proficiency with project-management tools such as Notion and Google Suite
• Strong cross-functional communication skills and comfort managing competing priorities
• Bonus: experience with production equipment/studio operations, paid social or performance creative workflows, and people management

Requirements

• Monitor project progress to keep launches on schedule and coordinate timelines from kickoff through final delivery
• Balance workloads across the department to maximize efficiency while preventing resource constraints
• Own department capacity planning and proactively adjust assignments as priorities shift
• Spot staffing or resource constraints before they impact production, and recommend hiring or contractor support
• Develop and maintain department SOPs, workflows, and operational standards
• Identify bottlenecks and implement scalable process improvements
• Maintain operational visibility across every active project and initiative
• Serve as the primary operational liaison between Performance Creative and cross-functional partners
• Coordinate timelines, priorities, and deliverables with Strategy, Paid Media, Product Marketing, and Operations
• Facilitate smooth handoffs between teams to eliminate delays and friction
• Own day-to-day operations of the Performance Creative office and equipment inventory
• Coordinate purchasing, organization, and replenishment of production equipment, props, and supplies
• Partner with Finance and Operations on equipment budgeting, maintenance, and replacement planning
• Ensure adherence to naming conventions, tagging, file organization, and workflow standards
• Monitor task completion and hold the team accountable to established processes

Benefits

• Collaboration: We’re a collaborative team that cares much more about the quality and impact of your work than where you’re sitting or how many hours you’re staring at your screen.
• Slack: Our home base for communication, collaboration, quick feedback, and an appropriate amount of GIFs and memes.
• Team Calls: Regular check-ins keep everyone connected and aligned, along with opportunities to collaborate directly with our Creative and Growth teams.
• Team Hours: We ask everyone to have at least 3 hours of overlap each day so we can collaborate live when needed. Outside of that, you’ll have flexibility in how you structure your day.
• Freedom + Accountability: No screen monitoring. No time tracking. No micromanagement. We trust talented people to do great work and hold themselves accountable.
• Performance Matters: Ultimately, we care about making exceptional creative that performs at scale. You’ll have the freedom to experiment, learn quickly, and continuously improve how we work.