[Hiring] Peer Specialist @Wheeler

Role Description

The Peer Specialist works as a collaborative member with the Access Mental Health team to link children and youth with behavioral health supports. They assist with making phone calls to families referred for behavioral health services to monitor follow-up/engagement with keeping appointments. The Peer Specialist provides both traditional and non-traditional referrals to families and works with program staff to ensure successful coordination of referrals. They attend community-based family related coordination meetings such as local System of Care community collaborative meetings.

Rate: $21

Qualifications

• High School Diploma
• Some personal or family related experience navigating the service and/or related systems to obtain care for self or a family member with behavioral health challenges
• Direct experience supporting, serving or otherwise providing care to youth and/or families; case management experience is preferred
• Spanish speaking is preferred
• Certification in the State of Connecticut is required as such certification is made available
• Strong interpersonal, critical thinking and problem-solving skills
• Exceptional customer service skills
• Computer proficiency in Microsoft Office applications and other software programs

Requirements

• Provides assistance, coordination of care and supportive telephonic or occasional in-person services to parents and caretakers accessing behavioral health care for their children and youth
• Works in collaboration with other providers involved in the youth’s care (including pediatricians, DCF, school-based health clinic staff, other behavioral health providers, schools and advocates) to the extent that it helps to obtain needed behavioral health services
• Attends meetings, when necessary, to facilitate the coordination of complex services and resources
• Maintains a working knowledge of available resources and provides education of resources and processes related to accessing behavioral health services, including Mobile Crisis Intervention Services (MCIS), to the family and related service providers
• Documents and tracks coordination efforts, via computer based programming and communicates as indicated
• Establishes relationships with related community-based advocacy and collaborative groups
• Maintains professionalism and positive customer service approach with clients, team members and internal and external colleagues, agencies, providers and referral sources
• Utilizes available trainings and staff development opportunities, to enhance knowledge and growth with the agency
• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture

Benefits

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health
• Company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company
• Education Reimbursement Program
• Access training and development opportunities
• Productivity incentive to recognize hard work and dedication
• 15 vacation days per year
• 8 sick days per year
• 2 personal days per year
• 2 floating holidays per year
• 9 paid company holidays
• Access free and confidential counseling through our Employee Assistance Program (EAP)