[Hiring] Payment Specialist @Resorts World NYC

Role Description

The Payments Analyst is responsible for supporting the day-to-day operation of the Payments, Fraud, and Risk function for Resorts World Bet New Jersey. This role plays a critical part in protecting the business and its patrons by:

• Reviewing customer accounts and validating documentation.
• Monitoring payment activity and investigating potential fraud.
• Ensuring withdrawals are processed accurately and efficiently.

The analyst will work closely with the Payments Manager and partner with Customer Support, Compliance, Responsible Gaming, KYC, and third-party payment providers to deliver a secure, compliant, and seamless player experience. This position also serves as an operational point of contact for payment-related customer communications, helping resolve escalated payment inquiries while maintaining exceptional service standards.

• Review and validate customer identities, supporting documentation, and payment method ownership when additional verification is required.
• Analyze customer transaction history, payment activity, and betting behavior to identify fraud, money laundering, chargeback risk, bonus abuse, or other suspicious activity.
• Investigate fraud alerts generated by internal and third-party monitoring tools and prepare comprehensive case summaries and supporting documentation.
• Review and approve, reject, or escalate customer withdrawals in accordance with company policies, regulatory requirements, and established risk controls.
• Investigate disputed transactions and compile supporting documentation for chargebacks and payment disputes.
• Monitor payment operations, investigate financial irregularities involving payment providers, and report incidents or operational issues to the Payments Manager.
• Create and maintain case documentation, investigative reports, incident reports, and other operational records in accordance with company policies.
• Serve as an operational point of contact for escalated payment inquiries, communicating professionally with customers regarding verification requests, withdrawal reviews, and payment-related issues.
• Collaborate with Customer Support, Compliance, Responsible Gaming, Finance, KYC, and third-party payment providers to ensure timely issue resolution and a seamless customer experience.
• Support the Payments Manager with fraud monitoring, payment operations, reporting, process improvements, and other operational initiatives as assigned.

Qualifications

• Experience in online gaming, sports betting, casino gaming, payments, fraud prevention, financial services, banking, or a related industry preferred.
• Experience within the iGaming industry preferred.
• Strong analytical and investigative skills with excellent attention to detail.
• Knowledge of electronic payment methods, payment processing, fraud prevention, and financial transaction monitoring.
• Strong customer service and written communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Self-starter with the ability to take ownership of responsibilities and deliver results independently.
• Strong organizational, documentation, and problem-solving skills.
• Experience using Microsoft Office, particularly Excel.
• College degree or three (3) years of relevant professional experience.

Requirements

• Must be at least 21 years old.
• Possess a high school diploma or equivalent.
• Must reside in the State of New Jersey.
• This is a remote position based in New Brunswick, New Jersey.
• Must be able to obtain and maintain the required New Jersey Casino Employee Registration (CER).