[Hiring] Payment Reference Matching Clerk @HRS Talent Solutions

Role Description

Not every payment arrives with an immediately recognisable reference. In this role, you would help a billing team identify routine matches between a supplied payment detail and an existing account record.

The purpose is to make information ready for the person responsible for the account, not to post unauthorised financial adjustments. You would use an online system, compare straightforward details and flag anything that cannot be linked with confidence.

Your work may cover:

• Reading assigned payment-related notifications and extracting the supplied reference.
• Comparing that reference with the relevant account or invoice record.
• Checking a date and amount where the written process calls for it.
• Identifying a possible duplicate notification before creating a second entry.
• Recording a permitted match with a clear source note.
• Leaving an unmatched item visibly pending rather than choosing an uncertain account.
• Asking for a missing detail through the approved channel.
• Passing discrepancies and adjustment requests to the billing colleague.

The clerk does not make decisions about refunds, credit, arrears or a customer’s entitlement to a service. Those matters have financial consequences and sit with authorised staff. You would also avoid giving a customer a definitive payment-status answer unless the relevant team has confirmed it.

Your note should allow a colleague to see which fields agreed and which did not, without requiring them to reconstruct your entire search. It is better to leave an item openly unresolved than to create confidence the records do not support.

Qualifications

• Ability to work accurately with numbers.
• Basic spreadsheet familiarity may help.
• Customer service skills are useful for a courteous request for missing information.

Requirements

• Prior billing or office administrative experience is helpful but not required.
• Applicants at the start of their careers are welcome.
• Ability to read a short procedure and identify discrepancies.

Benefits

• Pay: £25.25–£27.25 per hour.
• Full-time or part-time hours according to the opening.

Application

Evidence of careful numerical checking is more useful here than a finance-sounding job title. Perhaps you compared receipts, entered references or kept a simple record in another setting.

New applicants can learn the billing system; the first step is to show basic accuracy and a willingness to ask when a match is uncertain. If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website.