[Hiring] Payment Records Office Administration Clerk @HRS Talent Solutions

Role Description

This remote administrative role handles payment receipt records after information has been supplied through an approved channel. You will:

• Locate the related customer account.
• Check identifying details.
• File the receipt or confirmation in its assigned place.
• Note when a match cannot be made.

You are not processing payments, deciding whether a charge is valid, or resolving an account balance on your own.

A payment message may quote a receipt number, an invoice number, or only a date. You should:

• Match it to the authorised account information before attaching the proof.
• Note any differences and ask the billing team to review it.
• Ensure the receipt copy request has the correct recipient and document version.

Your record should show:

• Which evidence arrived.
• Whether a match was confirmed.
• Who is handling an unresolved difference.

When receiving documents:

• An accounts colleague might provide a receipt with a customer reference.
• Another document may show a date and amount but omit the account identifier needed for confident filing.
• Read what the source actually says before selecting a record.
• Put uncertain items into the employer’s review path instead of attaching them to the nearest account.

Once you find a supported match, you should:

• Save the document where the assigned team expects it.
• Check that the file opens from the customer record.
• Record the status in the tracking system.

If an updated document arrives later, follow the employer’s version instructions rather than quietly replacing the earlier file.

For responding to routine questions:

• Look at the record and answer precisely.
• Keep the request and your reply attached to the correct record when the process requires it.

Good customer service experience is useful when communicating status without overpromising. Office administration experience is useful for careful electronic filing and follow-up. Neither is mandatory; this is a support role suitable for someone beginning in records work. The hiring company can train you on:

• Filing structure.
• Document categories.
• Escalation steps.

You should already be able to compare names, dates, and references attentively.

An online payment confirmation can be supplied by a customer even when the accounts team has not yet verified it. The filing step should preserve that distinction. You should:

• Note the source of the document and its receipt status using the employer’s categories.
• Send questions about actual payment status to the responsible colleague.
• Identify which reference the document names if the same customer has several invoices.

How the work is organized:

• Some items can be completed in one pass; others must remain pending while a colleague supplies a missing reference.
• Keep those two states clear.
• If the same confirmation arrives again, check the existing record before making a duplicate entry.
• A useful file history allows another team member to see what was received, where it was saved, and which question remains open.

This is remote computer-based work with private financial documents. A home office or similarly private workspace is appropriate for handling them. Specific scheduling and access requirements will be confirmed for the opening.

To apply:

• Make any experience with accurate filing, account records, or careful handling of documents easy to find on your resume.
• You do not need formal accounting qualifications.
• A beginner can be a good fit by following instructions and raising uncertain matches.

If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website. The hiring team will consider transferable organization skills as well as direct experience.

Qualifications

• Good customer service experience.
• Office administration experience.

Requirements

• Ability to compare names, dates, and references attentively.
• Experience with accurate filing and careful handling of documents.

Benefits

• Training on filing structure, document categories, and escalation steps.