[Hiring] Payment Operations Specialist @Highnote
Mar 26, 2025 - Highnote is hiring a remote Payment Operations Specialist. 💸 Salary: $125,000-$160,000. 📍Location: USA.
Role Description
Highnote is looking for a Payments Operations Specialist to join our team to perform and continuously improve the processes with our bank and card network partners. This role will work closely with the Head of Finance to navigate among product, engineering, sales, customer support, risk, compliance, and finance in setting up and managing new banks and other payment partners. Additionally, this role will help manage all transaction and payments activity across our systems and bank accounts including reporting, reconciliation, disputes/charge, and troubleshooting. The successful candidate will bring prior experience to develop and document the processes, metrics, and reporting required to perform this function. We are looking for San Francisco local candidates.
- Design and create reports using Looker Studio to solve pain points and create process improvements for Payment Operations.
- Assist with daily, weekly, and monthly reconciliation activities adhering to internal procedures, policies, and customer/partner commitments.
- Collaborate with Product and Engineering to document requirements, facilitate testing, and implement feature improvements related to Payment Operation tools.
- Partner with the Technical Writing team to improve customer-facing reconciliation and money movement documentation.
- Troubleshoot and conduct day-to-day research of payments activity, disputes, chargebacks, and reconciliation issues.
- Manage communications with banks, addressing inquiries and requests from internal Highnote teams, and driving research/resolution internally related to bank reporting.
- Partner with team members to own and develop process improvement plans for our Payment Operations team.
- Design leadership reporting on reconciliation and PaymentOps related metrics.
- Develop and implement processes for disputes/chargeback reconciliation and suggest process improvements for other teams involved in disputes/chargeback.
Qualifications
- 15+ years operations experience in a fast-paced company, preferably within fintech, with 5+ years of hands-on experience in payment operations, payment processing, or digital banking.
- Deep knowledge of payments processing, technology, settlements, and money flows in card issuing or card networks.
- A solid support operations knowledge base in a fintech related field.
- Experience with payments-related tools, systems, and data.
- Strong analytical skills with the ability to quickly solve problems, identify patterns, and develop solutions.
- Solid working knowledge of accounting concepts and terminology, particularly account reconciliations.
- Detail-oriented and tenacious to track and trace all payment transactions and outcomes.
- Excellent Excel/Google Sheets skills a must.
Requirements
- Strong communication skills to develop and perform processes and reporting and to communicate issues, solutions, and recommendations.
- Positive, enthusiastic, highly organized with an excellent work ethic and a desire to be “hands-on” while also creating a best-in-class function from the ground up.
- Ability to tackle problems and queues efficiently, while still maintaining a high level of accuracy needed to service our customers.
- Maintain a strong and healthy sense of curiosity. You have a desire to understand the root cause of any problem, evaluate explanations provided, and perform due diligence to validate your understanding.
- Ability to set/achieve goals and own deliverables with little supervision.
Benefits
- Flexible Paid Time Off
- 100% healthcare coverage + 75% coverage for dependents
- 401k program
- Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
- Equity in Highnote
- Stipend to build out your home office; internet and phone reimbursement
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$125,000-$160,000
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
