[Hiring] Patient Monitoring IT Systems Specialist @NTT DATA Services

Role Description

We are currently seeking a Patient Monitoring IT Systems Specialist - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).

• Provide L2/L3 production support for Patient Monitoring applications and connected monitoring environments, including incident investigation, troubleshooting, resolution, and service restoration.
• Support Philips patient-monitoring environments, including PIC iX / Patient Information Center iX central monitoring software, related servers, nurse-station/central-monitoring workflows, and network-connected monitoring dependencies.
• Troubleshoot application, server, interface, device connectivity, network, configuration, user-access, and data-flow issues affecting patient-monitoring operations.
• Monitor and manage assigned incidents, service requests, problems, and changes in accordance with defined SLAs and operational procedures.
• Perform root cause analysis for recurring or complex application issues and implement corrective and preventive actions.
• Collaborate with clinical users, Clinical Engineering, infrastructure/server/network/interface teams, field/desktop teams, vendors, and other IT support groups to resolve monitoring and workflow issues.
• Maintain and enhance technical documentation, knowledge articles, runbooks, and support procedures, while identifying opportunities for automation and continuous service improvement.
• Support application/platform upgrades, patches, configuration changes, testing, network transitions, production deployments, go-live, and stabilization activities while minimizing impact to patient care.

Qualifications

• 5+ years of L2/L3 experience supporting healthcare or clinical applications in a production environment.
• 5+ years hands-on experience supporting patient-monitoring, telemetry, central monitoring, or connected bedside-monitoring environments in a hospital or health-system setting.
• Strong preference for hands-on experience with Philips PIC iX / Patient Information Center iX or comparable enterprise patient-monitoring platforms.
• 5+ years experience troubleshooting application/server issues, monitor-to-central-station connectivity, network dependencies, interfaces/data flows, and related technical dependencies.
• 3+ years demonstrated L2/L3 incident troubleshooting and resolution within defined SLA targets, including high-priority/critical incidents affecting clinical monitoring.

Requirements

• Experience with Philips PIC iX upgrades, central monitoring servers/consoles, or transition of monitoring environments to enterprise-managed networks is highly desirable.
• Experience supporting bedside monitors, telemetry/central monitoring workflows, nurse-station monitoring, or other medical-device connectivity is desirable.
• Understanding of clinical monitoring criticality, patient-safety impact, and escalation requirements for monitoring outages or degraded service.
• Familiarity with healthcare integrations/interfaces, including HL7 and application/device data flows, is preferred.
• Effective written and verbal communication skills to collaborate with client stakeholders, clinical users, technical teams, Clinical Engineering, and third-party vendors.
• Relevant Philips/vendor, ITIL, healthcare IT, network, or technical certifications are preferred.
• Hands-on experience with Incident, Problem, Change, and Service Request Management using ServiceNow or a comparable ITSM platform.
• Experience coordinating with Clinical Engineering/Biomed, network, server/infrastructure, field services, clinical users, and third-party vendors for issue resolution, upgrades, testing, and production changes.

Benefits

• The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
• This position may also be eligible for incentive compensation based on individual and/or company performance.
• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage.
• Paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.