[Hiring] Partner Success Center of Excellence Strategist @UKG

Role Description

UKG is looking for a Partner Success Center of Excellence Strategist to help establish and scale the Partner Success COE. This role will serve as a shared capability resource across the partner ecosystem, strengthening alignment between UKG Services and implementation partners while creating consistent, scalable approaches for partner-led and joint delivery. The role will lead the development of partner delivery methodologies, governance frameworks, engagement standards, tools, and best practices. It will facilitate the UKG/Partner joint-delivery model and partner across Learning and Enablement, Product, Professional Services, Partner Operations, and the Partner Experience Center. Additionally, the role will require facility with AI-enabled tools, accelerators, and processes to increase efficiency and speed to value for our team, our partners, and our customers.

Success in this role requires strong delivery and consulting experience, program leadership, cross-functional influence, executive presence, and the ability to translate strategy into practical processes that improve delivery quality, partner maturity, operational efficiency, and customer outcomes with an AI-first mindset.

Qualifications

• 5-8+ years in a Professional Services or Consulting experience
• Bachelor’s Degree in a related field or other relevant combination of training and experience required
• AI-fluency as demonstrated by past experience and/or certification
• Strong interpersonal and professional communication skills
• Travel of up to 25% may be required for this role

Requirements

• Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes that can be applied across products, regions, industries, and delivery models.
• Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer experiences.
• Partner with Learning and Enablement to develop a structured capability-building strategy that improves partner readiness, consistency, and deployment capacity.
• Use anticipated delivery demand, partner pipeline, product strategy, and capability data to identify enablement and certification priorities.
• Support partner readiness for new product introductions and strategic offerings.
• Work with the Partner Success Managers to translate capability strategy into actionable partner enablement plans.
• Help connect partners to product roadmaps, product knowledge transfer, advisory resources, and relevant learning journeys.
• Establish feedback loops among partners, Product, Learning and Enablement, Implementation Services, and Partner Success.
• Use recurring delivery issues, advisory requests, escalations, and health-assessment findings to inform future enablement priorities.
• Support the evolution of the Partner Experience Center as a scalable, digital front door for partner delivery support.
• Identify opportunities to use AI-enabled tools, agents, automation, and standardized workflows to reduce administrative effort and improve partner time to value.
• Define business requirements for partner-facing and internal tools that support intake, triage, routing, delivery guidance, knowledge access, and issue resolution.
• Promote consistent intake and routing processes so partners can more easily access the appropriate UKG resources.
• Partner with technology, operations, and business stakeholders to improve reporting, workflow automation, and the overall partner experience.
• Define measurable COE outcomes related to delivery speed, delivery quality, partner capability, account health, and operational efficiency.
• Develop reporting and governance routines that provide leadership with visibility into partner delivery results, delivery trends, risks, and outcomes.
• Monitor indicators such as units delivered, push rate, time to live, customer satisfaction, partner capability, certification, red-account trends, and escalation resolution.
• Ensure methodology, process, and engagement data are accurately documented and available for portfolio reporting.
• Use data and stakeholder feedback to evaluate effectiveness, prioritize improvements, and measure the impact of COE programs.
• Lead change-management activities that support the adoption of new methodologies, tools, engagement models, and role expectations.
• Communicate updates and expectations clearly to internal teams, partners, and leadership.

Benefits

• Base pay range: $80,800 to $116,150
• Eligibility for performance-based bonus plan
• Restricted stock unit awards as part of total compensation

Company Description

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.