[Hiring] Account Representative III @UKG

Role Description

The Account Representative III provides frontline support to clients using UKG Ready. This role manages an assigned portfolio of larger client accounts, helping clients resolve payroll, timekeeping, and HRIS questions and complete payroll-related work accurately and on time. The Account Representative III uses knowledge of payroll and HCM systems to support client needs, investigate issues, prepare reports, and coordinate project work. The role also requires continued learning about UKG Ready through training and self-study.

Duties & Responsibilities

• Support an assigned portfolio of larger client accounts and respond to client questions and service requests.
• Develop and maintain knowledge of UKG Ready’s payroll, timekeeping, and HR applications to troubleshoot issues and guide clients.
• Coordinate and perform complex payroll, salary, and benefit calculations and related processing and maintenance activities.
• Prepare reports using payroll and HR data.
• Respond to Zendesk tickets within the established 1.5-hour service-level agreement.
• Accept and complete assigned project work.
• Protect confidential client and employee information and follow applicable procedures and service standards.
• Participate in team and client meetings using the communication practices established for the role.

Qualifications

• 2 + years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment.
• Working knowledge of payroll and HR processes, including payroll processing, employee maintenance, earnings and deductions, taxes, and direct deposit.
• Experience handling confidential employee, payroll, or client information.
• Ability to use business software and prepare or review reports containing payroll or HR data.
• Ability to manage client requests and complete work within established deadlines.

Preferred Qualifications

• Experience supporting clients who use a payroll, HCM, HRIS, workforce management, or SaaS platform.
• Experience with UKG Ready or Workforce Ready.
• Knowledge of payroll compliance requirements.
• Experience explaining technical or complex payroll and HCM topics to clients in clear, practical terms.
• Strong organizational, communication, problem-solving, and prioritization skills.
• Experience meeting ticket-response or other customer service-level targets.

Benefits

• The pay range for this position is $42,600 to $61,300.
• The actual base pay offered may vary depending on skills, experience, job-related knowledge, and work location.
• Employees may be eligible to participate in a performance-based bonus plan.
• Employees may receive restricted stock unit awards as part of total compensation.
• Learn more about UKG’s benefits and rewards at UKG Benefits .

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .