[Hiring] Partner Risk Delivery Lead @Monzo

Role Description

As Partner Risk Delivery Lead, you will independently operate the Partner Risk Management framework set by the Partner Risk Manager. You will own agreed delivery areas from planning through to completion, maintain accurate records and evidence, challenge where standards are not met, and escalate material concerns.

🔑 You’ll play a key role by...

• Risk records, controls and monitoring:
  • Maintain an accurate and joined up record of partner risks, controls, requirements, evidence, owners, actions, subcontractors and dependencies across the global partner estate.
  • Support RCSAs and other risk assessments by gathering evidence, maintaining the partner risk position and ensuring changes in services, locations, controls or dependencies are reflected promptly.
  • Coordinate the day to day delivery calendar for control reviews, evidence updates, assurance activity, resilience testing, reporting and agreed remediation deadlines.
  • Deliver proportionate control reviews outside formal independent effectiveness testing, working with control owners and partners to confirm that controls remain fit for purpose, are understood and are operating as intended in practice.
  • Identify controls that are unclear, outdated, inconsistently applied or no longer appropriate for the service being delivered.
  • Maintain partner risk indicators, control status, evidence refresh dates and agreed thresholds.
• Partner assurance and on site reviews:
  • Coordinate Global Ops input into TPRM supplier assurance activity, gathering complete evidence, operational context, known concerns and the appropriate operational contacts within agreed timescales.
  • Work directly with partner account teams and risk leads to explain Monzo’s requirements, obtain supporting evidence, review agreed controls and drive actions through to completion.
  • Review evidence critically, challenge incomplete or unclear responses and decline proposed issue closure where the agreed standard has not been met.
  • Maintain the records and supporting evidence from standard operational checks completed during Global Ops partner visits.
  • Travel periodically to partner locations and independently complete more detailed operational risk reviews.
• Issues, incidents and remediation:
  • Maintain a complete view of open partner risk issues, control gaps, assurance findings and remediation actions.
  • Own the detailed risk workstream for material partner caused or partner wide incidents.
  • Challenge progress where actions are delayed or insufficient.
  • Ensure material incidents, assurance findings and control failures result in appropriate root cause analysis.
• Contracts, onboarding and resilience:
  • Maintain a clear record of the most material contractual risk and control obligations.
  • Monitor compliance with these obligations and identify where requirements are unclear or not being delivered.
  • Support the risk input required for contract amendments, renewals and change controls.
  • Help new partners understand and embed Monzo’s established risk, control, evidence and assurance expectations during onboarding.
• Reporting, collaboration and risk delivery optimisation:
  • Produce clear and timely reporting for partner risk governance.
  • Build constructive working relationships with partner account teams and risk leads.
  • Identify opportunities to optimise partner risk records, monitoring, evidence collection, control reviews and remediation tracking.
  • Lead the implementation of agreed changes to risk processes, tools or ways of working.

Qualifications

• Essential experience of confidently building effective relationships with external partners.
• Ability to travel within the UK and internationally when required.
• Strong organisation and planning skills.
• Excellent attention to detail and the judgement to assess information and evidence.
• A curious and investigatory mindset.
• Clear written and verbal communication skills.
• Strong analytical skills.
• A proactive approach to solving problems.

Requirements

• Ability to independently own an area of work through its full lifecycle.
• Ability to work effectively across different teams, partner locations, countries, time zones and operating environments.
• A genuine interest in risk and controls.

Benefits

• £41,300 - £52,250 + Incentive awards + Benefits.
• Distributed working within the UK (with ad hoc meetings in London).
• Support for work-from-home setup.