[Hiring] Partner Engagement Manager @Welo Global

Role Description

The Partner Engagement Management Team is responsible for measuring, monitoring, and optimizing performance of suppliers within a particular set of languages. Performance includes, but is not limited to:

• On-time delivery
• Adherence to all client and project specific requirements
• Defect-free deliverables

This Team is responsible for understanding customer capacity requirements as communicated by the Program Squads and liaising with Talent Procurement to ensure such capacity requirements can be met. As part of ensuring capacity, the Supplier Performance Management Team will monitor supplier utilization and advise supplier selection to the Program Squads accordingly.

Main Duties

• Make data-driven decisions regarding the most suitable suppliers for a specific account and/or content specialty.
• Lead communication and onboarding of suppliers to new client programs.
• Maintain supplier skilling as it pertains to clients / Pantheon (proprietary) programs.
• Monitor utilization to ensure supplier usage aligns with strategies defined by Program Operations, Partner Success, and Language Operations.
• Support Talent Procurement in creating new recruitment campaigns to onboard new suppliers.
• Ensure regular quality measuring of suppliers in alignment with Welocalize LQA strategy.
• Monitor and flag suppliers performing beneath defined Welocalize thresholds.
• Initiate Quality Improvement Plan (QIP), RCAs or CAPAs as needed.
• Liaise with Program Squad to understand customer capacity requirements.
• Responsible for overall performance of the languages, capacity planning, resource utilization, OTD, and quality.

Qualifications

• Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
• Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
• Adept at data literacy; ability to understand and utilize data to make decisions.
• Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
• Problem-solving mindset that can proactively assess and mitigate risk.
• Ability to work within a team or independently as needed.
• Ability to prioritize ongoing projects based on business needs and urgencies.
• Excellent communication skills (written and verbal, fluent in English).
• Minimum of a BA/BS degree or equivalent experience.

Key Competencies

• Strong Listener and effective Collaborator.
• Understands the importance of Objective & Key Results (OKRs) and is Results Oriented.
• Actively drives Performance and Delivers results.
• Proactively develops clear solutions to complex problems.

Requirements

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.