[Hiring] Partner and Customer Enablement Lead @Peek Vision

Role Description

The Enablement Lead enables implementing partners and software users in low and middle-income countries to adopt Peek's software and data intelligence platform confidently, use it correctly, and keep improving how they use it over time. This is a coaching and facilitation role where success is measured by partner adoption and confident, independent use of Peek software to train non-eye health professionals (screeners) with quality outcomes.

• Lead structured onboarding, enablement and in-country Software User Training (SUT) with Peek’s implementing partners using standard learning assets (digital and non-digital).
• Support field monitoring visits and facilitate software release alignment with partners.
• Stay up to date with internal software knowledge as Peek’s product evolves.
• Train new Peek staff on Peek Capture and Admin.
• Coach and develop core teams, Trainer of Trainers (ToT) lead trainers, Partner-as-Trainer (PaT) representatives and Training Consultants.
• Quality assure all Peek training models (ToT, PaT and subsequent cascade models).
• Through remote monitoring, reinforce screening and referral protocols and govern quality of practice.
• Attend in-country programme design workshops, leading on configuration.
• Own software adoption and behaviour-change outcomes.
• Act as a Subject Matter Expert (SME) working with the wider enablement team.
• Own and triage incoming partner queries, tickets, bugs and enhancement requests.
• Plan and manage multiple country team programmes in parallel alongside internal projects.
• Maintain enablement plans covering scope, timelines, dependencies, time spent and owners.
• Take full ownership and accountability for your workload, decisions and outcomes.
• Support colleagues toward shared team goals through knowledge sharing, work cover and peer reviews.
• Grow your networks at industry events representing Peek.

Qualifications

• A teaching or training qualification, with a minimum of 2 years experience as a teacher, trainer or facilitator.
• Demonstrable experience training teams (remotely) in low-middle income countries (LMICs).
• Strong understanding of software products, software configuration and how customer adoption works in practice.
• Demonstrable experience managing customers or partner relationships.
• Strong coaching and facilitation skills.
• Excellent communication and presentation skills.
• Confident with data, tracking engagement and outcomes.
• Excellent time and programme management skills.
• High personal ownership and accountability.
• A collaborative, team first approach.
• A scalability mindset, comfortable with change.

Requirements

• An eye health or clinical background (e.g optometry) or understanding of screening and referral pathways is desirable but not essential.
• Customer success, customer enablement or technical account management experience in a software organisation.
• Experience of Train-the-Trainer (ToT) or other cascade models.
• Experience configuring software for operational and clinical workflows.
• Familiar with learning through digital platforms e.g. LMS or in app.
• Additional language skills relevant to Peek’s partner geographies.

Benefits

• Flexible working hours throughout the week.
• Travel: up to 40% travel per annum.
• Compensation based on market ranges per jurisdiction.