[Hiring] Part-time Community Manager @Dream Limited

Role Description

We’re looking for a dedicated Starter Kit Community Manager. This role is focused on maintaining day-to-day engagement, helping members find the right resources, keeping the space active and well signposted, and supporting a strong overall member experience. The Starter Kit community is a high-value part of the HelpBnk community. It is a key space for retention, deeper engagement, future ambassadors, and future opportunities, so we want someone who can help make sure it feels active, useful, well run, and properly supported.

Key Responsibilities

• Support the Community and Starter Kit teams with day-to-day engagement inside the Starter Kit community
• Maintain a visible, responsive, and supportive presence in the space
• Welcome members and help create a positive, high-energy environment
• Engage with member posts and comments, and help surface useful conversations
• Signpost members to relevant resources, learning content, events, and next steps
• Help increase visibility and usage of the resources and existing support content
• Help maintain pinned posts, resource posts, and other helpful guidance within the space
• Support keeping the space organised, positive, and well moderated
• Escalate issues, recurring questions, or member concerns where needed
• Work collaboratively with the Starter Kit Team to improve the overall Starter Kit member experience
• Support community-related logistics and follow-up connected to Starter Kit calls
• Collect data on users wants and needs to improve our offerings
• Own the weekly seminar calls

Qualifications

• Strong written communicator
• Friendly, proactive, and dependable
• Comfortable engaging with people in an online community setting
• Good judgment about when to respond directly and when to escalate
• Organised and able to maintain consistency day to day
• Confident signposting people toward the right next step, resource, or support
• Ideally familiar with the Starter Kit journey and member experience
• Ideally a member of the HelpBnk community

Hours and Compensation

This is a part-time role. Expected hours to be agreed.