[Hiring] Part Time Collector @UFCU Main

Role Description

The Part Time Collector is part of a highly performing Collections team with principal responsibility for servicing members with past due consumer, commercial, or real estate loans. This role requires supportive, constructive, and empathetic communication with members through a variety of channels, seeking to understand the circumstances resulting in a member’s past due condition. The Collector works with members to find solutions that resolve delinquent loan status.

• Performs independent research and follow-up tasks to assist in delinquency resolution.
• Validates financial responsibility for a loan.
• Searches for valid member location and contact information.
• Completes documents required for delinquency resolution.
• Finds the best balance between the needs of individual members and those of UFCU membership while complying with UFCU’s policies and procedures and applicable laws and regulations.

The Collector reports to Assistant Manager – Collections.

This role can be remotely performed out of Texas, Idaho, Utah, Arizona, or Montana.

Qualifications

• High School Diploma or Equivalent.
• Minimum of one (1) year of experience collecting secured or unsecured consumer loans.
• Minimum of one (1) year of experience with personal computer and word processing/spreadsheet software (MS Office Suite).
• Must be bondable.
• Preferred: Two or four-year degree from an accredited college or university.
• Preferred: Two (2) years’ experience collecting auto and/or real estate collateralized consumer loans.
• Preferred: Six (6) months of banking and/or financial institution experience.
• Preferred: Experience with loan modifications.
• Preferred: Bilingual in English and Spanish.

Requirements

• Basic, operational understanding of financial institutions.
• Basic knowledge of UFCU products and services.
• Basic understanding of financial terms including principal, collateral, interest, finance charge, late fees, payment schedules, payment due dates, loan maturity, delinquency, and default.
• Basic understanding of bankruptcy.
• Proficient understanding with compliance requirements of debt collection laws.
• Basic understanding of technologies commonly used in debt collection.
• Proficiency with customer service principles.
• Excellent oral and written communication skills.
• Strong critical thinking skills.
• Proficiency with arithmetic operations.
• Strong ability to balance the needs of individual members with those of the entire membership.
• Thrives in dynamic, high-volume environment.
• Demonstrates consistent attendance - punctual and adheres to schedule.

Benefits

• Remote work flexibility.
• Opportunity to work in a supportive team environment.
• Engagement in continuous improvement initiatives.

Physical Demands

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Extensive use of the telephone and virtual communications.

Work Environment

• Fully remote work environment.
• Availability required Monday through Friday, and occasionally on Saturdays, with availability extending up to 9 pm CST.
• Collectors occasionally experience stressful interactions with UFCU members.
• Frequent computer use at a workstation up to two hours at a time.