[Hiring] Order Writer @Emapta

Role Description

Before manufacturing can deliver with confidence, every requirement must be translated with precision. The Order Writer - Multifamily owns this critical point between customer intent and operational execution, ensuring complex orders are structured accurately for dependable production and fulfillment. The impact extends across service quality, internal coordination, and delivery outcomes.

Qualifications

• High school diploma or equivalent
• Associate's degree in Business Administration or a related field preferred
• Minimum of 2 years of experience in order processing or a related role
• Experience in the cabinetry or manufacturing industry preferred
• Experience with advanced order management systems preferred
• Understanding of order processing procedures and best practices
• Familiarity with order management systems and inventory management
• Strong attention to detail and organizational skills
• Proficiency in data entry and order management software
• Excellent communication and customer service skills
• Ability to manage multiple orders and prioritize tasks effectively
• Ability to collaborate effectively with team members and other departments
• Ability to resolve issues and provide excellent customer support

Requirements

• Accurately enter and manage customer orders in the system, ensuring all details are correct, complete, and in accordance with customer specifications
• Work closely with production and sales teams to ensure orders are processed, fulfilled, and shipped according to schedule, and communicate any issues or changes in order status
• Keep accurate and up-to-date records of all orders, including order status, delivery schedules, and customer information, and manage and update order documentation as needed
• Address customer questions and concerns related to their orders, provide updates on order status, and resolve any issues that arise
• Coordinate with inventory management to ensure adequate stock levels for order fulfillment and report any inventory discrepancies
• Prepare and analyze reports related to order processing, including metrics on order accuracy, fulfillment times, and customer feedback
• Assist with general administrative duties related to order processing, including filing, data entry, and maintenance of order-related documentation

Benefits

• Competitive package
• Medical life insurance
• Work from home arrangement
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible offices
• Employee engagement initiatives
• Mentorship and exposure to global leaders and teams
• Diverse, inclusive, and supportive culture
• Transparent performance management
• Unlimited upskilling through Emapta Academy courses