[Hiring] Order to Cash Manager @O-I

Role Description

The Order to Cash Manager is responsible for setting the strategy, governing, and continuously improving the end-to-end process. The role is accountable to lead and drive transformation through standardization, simplification, and automation across the entire process while ensuring operational excellence, cost efficiency, and process compliance. This role is a key member of the Global Business Services Leadership Teams and leads a cross-functional governance team with key Commercial Leaders that align on priorities, resolve process issues, limit customizations while ensuring appropriate risk and compliance. The O2C Manager is embedded into key business decisions and is accountable for translating the cross-functional strategy into a consistent, executable plan for the organization.

Qualifications

• Bachelor’s degree or above in business or related field
• Senior process expert with strong business acumen and ability to lead through influence
• 7+ years of experience working in a GBS/multi-functional shared services environment, including but not limited to; Master Data Management, Opportunity to Cash, Commercial Support, Record to Report
• Demonstrated highly effective experience partnering with various cross-functional teams including stakeholders from Commercial, Country Group Leadership, Finance, Treasury, IT, Procurement, HR, Audit, and external Managed Service Providers working with global processes and systems
• Dynamic leadership abilities to adapt quickly and lead through change
• Experience working in Global Opportunity to Cash processes leading internal and external GBS Teams is highly desired
• Excellent financial acumen and understanding of the P&L and working capital
• Takes initiative to drive results and quickly assimilates new information, tools, and processes to stay ahead of evolving business needs
• Experience with implementing Global processes and usage of SAP, C4C CRM, credit management solutions, and customer service telephony platforms
• Working knowledge of SOX and internal controls, including policies and procedures ensuring a strong Control Environment
• Experience in different innovative technologies like RPA, AI, Machine Learning, and business query & analytics tools is highly desired
• Ability to identify and drive transformation efforts through direct and indirect influence
• Demonstrated leadership skills and strong ability to lead change management efforts for new system implementations
• Ability to lead global process development while ensuring local compliance
• Provide leadership to process design and subject matter experts as well as Managed Services team
• Strong communication, change management and influence skills to move toward consensus at all levels of an organization
• Excellent analytical abilities

Requirements

• Lead global initiatives to eliminate inefficiencies and optimize the Order to Cash process through innovation, stakeholder collaboration, and agile execution
• Use data analytics, process tools, and performance benchmarks to identify opportunities and drive measurable process improvements
• Implement improvement efforts across regions and functions, embedding a culture of continuous learning and adaptability as solutions are deployed
• Ensure consistent, high-quality execution of the Order to Cash process across geographies and delivery locations through standardized policies, processes, and systems
• Oversee third-party managed service providers Order to Cash execution including but not limited to Customer Service Operations, Credit, Cash, & Collections Management, managing SLAs, KPIs, and governance to ensure accountability, performance, and alignment with internal standards
• Collaborate with Treasury to deliver clear, timely insights into cash performance, implementing process and policy improvements to accelerate cash flow and improve DSO
• Drive optimization of CRM capabilities and ensure seamless, high-performing integration across CRM, ERP, workflow automation, and telephony platforms to enable an efficient, data-driven Opportunity-to-Cash process
• Lead continuous improvement in banking platform connectivity and cash application automation, ensuring strong internal controls, data accuracy, and visibility into incoming payments and customer accounts
• Ensure aggressive but realistic productivity targets are set and achieved annually
• Implement automation and digital solutions to enhance efficiency, accuracy, and enable standardization
• Support change management initiatives to embed operational excellence principles across the organization

Benefits

• We are an equal opportunity employer and welcome applications from all qualified candidates, including people with disabilities
• All your information will be kept confidential according to EEO guidelines
• O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class