[Hiring] Order Processing Specialist @CERTCO INC

Role Description

Order Processing Specialist – Fully Remote

Work From Home | 4-Day Workweek | 10-Hour Shifts

Are you highly organized, detail-oriented, and someone who enjoys keeping things moving behind the scenes? Certco is looking for an Order Processing Specialist to join our Warehouse team in a fully remote position. In this role, you will play an important part in making sure our customers receive what they need, when they need it. You’ll process and coordinate customer orders while working closely with:

• Customers
• Transportation team
• Procurement team
• Warehouse
• Carriers
• Vendors

This is a great opportunity for someone who enjoys variety, problem-solving, communication, and working independently. This is a fully remote position; however, we are ideally looking for someone who lives within a reasonable commuting distance of our Madison, WI facility. In-person training will be required, and occasional onsite visits may be needed as business needs arise.

What You'll Do:

• Process customer orders for Woodman’s and conventional customers
• Allocate orders for buyers and release orders for warehouse picking
• Communicate with customers regarding order needs and updates
• Complete invoicing throughout the day
• Monitor cross-dock and debit orders to ensure accuracy
• Coordinate with IT to resolve order processing and invoicing issues
• Process special orders, food show samples, and special events
• Ensure special orders are ready to be released in the quantities requested
• Schedule receiving appointments with trucking companies and brokers
• Communicate with Procurement regarding purchase orders and updates
• Follow up with carriers and brokers regarding missed or delayed deliveries
• Help ensure inbound product is received before customer orders are released
• Maintain processing and invoicing documents and procedures
• Provide weekend order-processing coverage when needed for vacations or sick days

Qualifications

• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities and coordinate several activities at once
• Comfortable communicating with customers, coworkers, vendors, carriers, and other business contacts
• Ability to work independently with minimal supervision
• Strong organizational and problem-solving skills
• Ability to gather information, work with data, and identify solutions
• Knowledge of warehouse or shipping/receiving operations is preferred
• High school diploma or equivalent
• Strong math skills

Requirements

• Four 10-hour shifts per week (Wednesday - Saturday)
• 5:00 AM start time to support the operating schedules of our warehouses
• Shift length may vary depending on workload, and occasional daily overtime may be required
• Weekend coverage may also be needed on an as-needed basis

Benefits

• Flexibility of working fully from home
• Support independent grocery retailers throughout the region
• Be part of a team that plays an important role in day-to-day warehouse and customer operations