[Hiring] Oracle Cloud GL Application Support Consultant @dotSolved System Inc.

Role Description

We are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities:

• Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs.
• Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues.
• Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation.
• Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close.
• Handle intercompany transactions, elimination entries, and cross-ledger balancing issues.
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes.
• Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues.
• Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes.
• Work closely with sub-ledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL.
• Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes.
• Maintain and update support documentation, SOPs, and knowledge base articles.
• Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need.
• Provide end-user support, training, and query resolution related to GL processes.
• Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends.
• Participate in on-call/rotational support and be available during period-close windows (including weekends, if required).

Qualifications

• 6–8 years of experience in Oracle applications, with at least 4–5 years dedicated to Oracle Cloud GL support/operations.
• Strong hands-on experience in a production support environment.
• Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets.
• Practical experience with allocations, revaluation, translation, and consolidation processes.
• Experience handling period-close cycle issues and providing close-window support.
• Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses.
• Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues.
• Familiarity with FBDI templates and resolving failed import/interface issues.
• Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS).
• Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations.
• Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy).
• Strong analytical and troubleshooting skills with the ability to prioritize under pressure.

Preferred/Good to Have

• Oracle Cloud Financials (GL) certification.
• Prior experience in AMS/support engagements (as opposed to only implementation projects).
• Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3).
• Basic understanding of SQL for data validation/debugging (not mandatory).