[Hiring] Oracle CC&B functional consultant @Apptad, Inc.

Role Description

We are seeking an experienced Oracle Utilities Customer Care & Billing (CC&B) Functional Lead to support a large-scale data transformation and analytics initiative. The candidate will act as the primary liaison between business stakeholders, Oracle CC&B subject matter experts, data architects, and data modelers.

The role requires:

• Leading requirement gathering workshops
• Documenting business processes and data requirements
• Translating utility business needs into logical and physical data model requirements
• Ensuring that enterprise data models accurately represent CC&B business processes, customer data, billing data, financial data, service agreements, premise, and meter data

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field
• 8+ years of experience in Oracle Utilities CC&B
• 5+ years of experience leading business requirements workshops
• Strong understanding of utility business processes and meter-to-cash lifecycle
• Experience working directly with utility clients and business stakeholders
• Experience supporting enterprise data warehouse, data lake, or analytics initiatives
• Ability to translate functional requirements into data requirements and data models
• Strong communication and stakeholder management skills

Requirements

• Lead discovery sessions and workshops with utility business stakeholders, product owners, operations teams, billing teams, customer service teams, and IT stakeholders
• Elicit, analyze, and document business requirements related to customer care, billing, collections, payments, meter-to-cash, service orders, and regulatory reporting
• Facilitate cross-functional workshops to align business objectives with data and analytics requirements
• Act as the trusted advisor and Oracle CC&B SME for customer and client stakeholders
• Manage requirement traceability and ensure alignment between business needs and delivered data solutions
• Provide deep functional expertise across Oracle CC&B modules including:
• Customer Information
• Account Management
• Service Agreements
• Billing & Rating
• Payments
• Collections
• Premise & Service Points
• Financial Transactions
• Meter-to-Cash processes
• Analyze CC&B data structures and business processes
• Identify key business entities, relationships, and data dependencies within CC&B
• Create and maintain:
• Business Requirement Documents (BRDs)
• Functional Requirement Documents (FRDs)
• User Stories
• Process Flows
• Business Glossaries
• Data Mapping Specifications
• Support testing, UAT, and business stakeholder sign-off

Company Description