Operations Manager @SoundHR LTD

[Hiring] Operations Manager @SoundHR LTD

Apr 02, 2025 - SoundHR LTD is hiring a remote Operations Manager. 💸 Salary: 42500k +6k car allowance. 📍Location: UK.

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Role Description

We are excited to announce that we are looking for an experienced Operations Manager to join QubeGB. The purpose of the job is to ensure we have the right resources and capabilities to deliver our commitments and SLA’s.

Work collaboratively with another Operations Manager to create a rounded role with divided responsibilities
Work closely with other department heads to establish robust and scalable processes and systems for the field teams
Motivate the team to deliver their best and drive continuous improvement within the company
Help retain Qube’s competitive advantage of delivering outstanding customer service

Some of the key responsibilities include:

Be the recognised leader of field operations, embody Qube’s value and culture
Own the performance of the operation and work with Area Operating Officers to celebrate success and drive corrective action where needed
Deliver the Operational Strategic Plan with a roadmap to outline the actions required to deliver on it
Develop a clear understanding of field capabilities along with a plan for continual improvement
Integrate new products and services into field operations; scope and draw up solutions with key stakeholders
Complete audit schedules as per the guidelines
Present mitigation against risks as the environment changes
Build strong relations and collaborate with other departmental heads on cross-functional initiatives
Provide technical support to the AOO’s and wider business as needed
Be an escalation point for AOO’s for all matters arising
Complete bi-annual appraisals with AOO’s

Qualifications

Inspirational leadership style with the ability to sell a vision and deliver against it
Desire to deliver excellence in customer service and ability to test and improve the customer experience
Strong skills in planning, logistics, resource management, and good understanding of commercial controls
Minimum three years’ working experience of managing remote teams of significant size at a senior operational level
Experience within the Telecoms / Utilities industry preferably
Ability to interpret technical issues through the non-technical description provided by customers

Company Description

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📍	Be aware of the location restriction for this remote position: UK
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Operations Manager @SoundHR LTD

All others

Salary 💸 42500k +6k car allowance	Remote Location UK
Job Type full-time	Posted Apr 02, 2025

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📍	Be aware of the location restriction for this remote position: UK
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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