[Hiring] Operations Coordinator (Dispatch) @Sosuite

Role Description

The Operations Coordinator plays a critical role in ensuring daily housekeeping dispatch runs smoothly across all properties. This role is responsible for overseeing unit assignments, monitoring team progress throughout the day, communicating with staff and leadership, and maintaining operational efficiency from shift start to end-of-day reporting. This is a hands-on, detail-oriented role that requires strong organizational skills and the ability to troubleshoot in real time. This is a full-time position reporting to the Housekeeping Manager.

What you'll do

• Review the task management system daily and update housekeeping or other operational assignments as needed.
• Send daily internal communications to confirm team assignments.
• Provide check-in and vacancy lists to housekeeping leads.
• Monitor team progress and conduct mid-day operational check-ins.
• Troubleshoot operational issues and communicate updates to relevant teams.
• Prepare and distribute End-of-Day (EOD) reports.
• Schedule and prepare the next day's assignments.
• Monitor performance and resolve issues in real time to maintain service standards.

Qualifications

• Fluent in spoken and written English and Spanish, with the ability to communicate clearly and professionally across teams.
• Experience in hospitality, property management, or a coordination/dispatch role preferred.
• Comfortable working with operations software.
• Highly organized with strong attention to detail and consistent follow-through.
• Able to work independently, manage shifting priorities, and troubleshoot in real time.
• Reliable communicator with a proactive, team-oriented mindset.

Benefits

• 13th month bonus pay offered to team members who demonstrate consistent, high-quality performance.
• Paid time off on major public holidays observed in your region.
• A supportive, collaborative team invested in your growth — both professionally and personally.
• Flexible paid time off to rest, recharge, and take care of what matters most.