[Hiring] Online Class Reminder Coordinator @HRS Talent Solutions

Role Description

This position prepares and sends approved joining information before online classes. Participants need the right date, time zone, link, and instructions for the session they actually booked. You would check the current class roster and approved reminder material, send the message through the designated system, and record delivery issues for follow-up. You would not teach, decide who qualifies to enroll, or create a new class schedule.

• Before a reminder goes out:
• A participant can appear on an interest list without being registered.
• A class may have two meeting links for separate dates.
• Review the enrollment status and the source schedule before sending a reminder.
• If the list includes an uncertain entry or a canceled session, flag it for the coordinator.
• A last-minute change should come from an authorized update rather than a rumor in a message thread.
• The reminder itself should be useful without claiming more than is confirmed:
• Include only the approved preparation instructions and support contact route.
• If a participant asks whether an accommodation has been arranged, pass the question to the proper owner.
• If someone replies that the joining link failed, check the current session information, help with the standard access steps you have been taught, and refer a platform fault to technical support.
• Do not send another group’s private roster or meeting access details.
• A typical set of tasks might include:
• Checking assigned class dates against the approved schedule.
• Confirming registration status before using a participant list.
• Selecting the correct reminder for the specific session.
• Comparing time zones and meeting links with the source record.
• Sending through the designated online tool.
• Logging an undelivered message or incorrect contact detail.
• Routing questions about enrollment, payment, or accessibility.
• Updating the reminder record after an approved schedule change.
• Items the class owner must confirm:
• A participant appears on an interest list but not the roster.
• Two current messages show different session dates.
• A joining link has not yet been approved for distribution.
• Someone asks for an accommodation or exception.
• A canceled class still appears in the reminder queue.
• A payment question affects whether a place is confirmed.
• Some organizations use different reminder schedules for one-time classes and a series:
• Follow the approved sequence for the assigned session, and record when a message has already been sent.
• A participant who registers after the standard reminder may need a different authorized welcome message.
• Avoid sending an older reminder merely because it is the next item in a queue; the current roster and session details govern.
• The work behind a clear message:
• A careful administrator can catch a small error before it affects a whole group.
• If one reminder draft says Tuesday and the class record says Thursday, hold the send and ask for confirmation.
• If a participant is registered for the afternoon session, do not use the morning group’s link.
• The employer will show you how its system identifies the current version and who approves an exception.
• This is remote office administration with a customer service side:
• You may respond to a participant’s simple email with a direct, courteous explanation, but you will not guarantee a place in a session or interpret an unfamiliar program rule.
• A note about a missing link should make it easy for the class coordinator to resolve the issue, even if another person reads it later.

Qualifications

• Experience in education is welcome but not needed.
• You can learn the scheduling and reminder platform during training.
• The job suits someone who notices dates, writes clean messages, and is comfortable using browser-based lists.
• Volunteer event reminders, group coordination, or general administrative experience can also show those skills.

Requirements

• This role is about sending reliable joining details, so any work with calendars, events, or clear instructions is relevant.
• It does not require teaching experience.
• A resume is enough to show those transferable tasks; do not assume an extra written example is needed.
• If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website.
• The employer will confirm the class schedule and the tools used.