[Hiring] On-Call Transit Assistant @Pacific Western Transportation Ltd

Role Description

The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake. This is a remote position - work from home (must be in Cold Lake). This role involves radio monitoring of the Transit System during specified hours:

• Monday to Friday: 5:00 pm – 10:00 pm
• Saturday: Operating hours are 8:30 am to 9:30 pm; exact shift will vary

Principal Duties and Responsibilities:

• Monitor Transit operations in evenings and Saturdays and escalate any concerns immediately to the Transit Supervisor and Operations Manager.
• Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours.
• Assist the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner.
• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook.
• Meet monthly with the Transit Drivers to discuss issues.
• Assist in answering public and driver inquiries and finding solutions to concerns.
• Inform Training & Development of open routes and monitor progression of new trainees.
• Liaise with customers.
• Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed.

Qualifications

• Previous transit or transportation industry experience preferred.
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy.
• HOS and auditing experience considered an asset.
• Expertise in organizational planning and problem-solving.
• Knowledge of WCB and Occupational Health and Safety regulations.
• Computer proficient in Microsoft Excel, Word, and Outlook.
• Team player.