[Hiring] On-Call Maintenance Specialist @Udacity

Role Description

Udacity is a pioneer in online technical education, offering high-quality courses across a wide range of disciplines. Our catalog includes short and long programs, Nanodegrees (bundled courses), and content tailored to multiple skill levels, foundational, beginner, intermediate, and advanced as well as business leadership audiences.

To ensure our content remains current, impactful, and industry-aligned, we continuously review and update our courses. We take a data-driven approach to evaluating content quality and identifying outdated material. Key performance metrics, such as student satisfaction, lesson ratings, and page-level feedback, help us determine whether a course requires maintenance. Throughout the year, various courses are kept under active maintenance to ensure they receive timely updates. To do this effectively, we regularly collaborate with expert contractors who help update the course content.

As new needs arise, we contact qualified candidates within our contractor pool to share project details, scope, and timelines. Contractors work closely with a Udacity team member who provides tooling, guidance, and logistical support. In most cases, contractors operate as individual contributors, though they may collaborate with other teams, such as Content Developers, Program Managers, and Learning Architects, to define scope, set priorities, and gather necessary information about the content under maintenance.

If you thrive on challenges, want to make an impact, and are interested in joining our contractor community, we encourage you to read on and apply.

Responsibilities

• Analyze course performance metrics to identify content requiring updates
• Review student feedback at scale to prioritize actionable improvements
• Bug-fixes: Address student-reported issues by updating or enhancing existing course materials, including:
  • Update classroom instructions to reflect the latest cloud service features and UI changes (AWS console, Azure portal, GCP console)
  • Update the (Python/NodeJS) code and outdated dependencies in the exercises and project starter code.
• Enhancements: Update the course content to the latest tools and technologies, including:
  • Updating the text, screenshots, instructions, tutorials, exercises, and the project.
• Update Udacity Workspaces:
  • Installing the updated Python packages in the existing workspaces
  • Updating the exercises and project starter code to support newer programming environments (e.g., upgrade from Python 3.6 to Python 3.12)
• Test the Cloud Labs:
  • Verify whether the necessary cloud services required for all exercises in the course are enabled in the cloud labs.
  • Troubleshooting student access issues and permission-related problems in federated cloud accounts (AWS, Azure, and GCP)

Qualifications

• Strong understanding of popular services in two of the following clouds - AWS, Azure, or GCP.
• Familiar with services like compute, database, networking, storage, backup, container, and Kubernetes.
• Familiar with any one CICD tool, preferably CircleCI or Github Actions.
• Familiarity with containerization technologies (Docker).
• Must have at least 2 years of software development experience, preferably in Javascript (any framework) or Python.
• Experience working with version control systems (Git/GitHub).
• Ability to debug and update Python-based exercises and projects.
• Strong troubleshooting skills to resolve student-reported issues efficiently.
• Excellent written communication skills for documenting changes and providing clear instructions.
• Ability to write world-class instructional artifacts, such as technical documentation, just like the official documents from AWS, Microsoft Azure, or GCP.
• Strong attention to detail with a student-first mindset.
• Architect-level certification is a plus.

Compensation

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.

Equal Opportunity

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Before you Apply

If you're interested in joining our contractor pool and contributing to world-class cloud education, please submit your application with your resume highlighting relevant cloud experience. We look forward to hearing from you!