[Hiring] Ocean & Trucking Specialist @iHerb, LLC

Role Description

The Ocean & Trucking Specialist will manage ocean freight forwarding, import customs clearance, and domestic trucking activities. This position is responsible for coordinating daily transportation services for domestic and international shipments while continuously developing enhanced routes as an industry’s subject matter expert and closely managing the industry vendors. The team member will operate in a rapidly expanding, high energy and fast-paced environment.

Job Expectations

• Supports Global Logistics US Operations leaders in managing activities with ocean freight forwarders, customs brokers, trucking companies, ground operations, warehouse operations, and Global Freight Forwarding Specialists.
• Create and maintain a strong network and relationship with freight forwarders, customs brokers, and trucking companies for assigned trade lane(s).
• Schedules and monitors transportation-related activities, including ocean bookings, vessel schedules, and domestic pickups/deliveries daily.
• Continuously look for opportunities that will contribute to enhancement of Global Logistics.
• Ensure all import documents are passed on to the customs broker in a timely manner.
• Works with various internal and external parties while managing international export schedules.
• Ensures correct, on-time, undamaged, and low-cost shipping requirements are met for inbound and outbound shipments.
• Maintains adequate driver coverage when required for weekdays, weekends, and holidays.
• Reports any discrepancies and delays while working with various freight forwarders, freight brokers, and trucking companies to ensure on-time arrival.
• Keeping record of trucking companies KPI.
• Develop and maintain reliable carriers for timely performance.
• Maintains knowledge of freight forwarding and domestic trucking regulations.
• Suggest and implement corrective actions accordingly, as issues arise.
• Prepare accurate shipping reports for upper management daily.
• Identifies opportunities to enhance Global Logistics US Operations practices and implements consistent processes across the organization.
• Perform other tasks and projects as assigned by the US Operations Supervisor.
• Assist in researching new lanes/routes for global expansion.
• Assist in researching new carriers, forwarders, truckers.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in software skills, including Word and Excel.
• Ability to work with little supervision and track multiple processes.
• Outstanding organizational and coordination abilities.
• Detail oriented: attention to accuracy in this role is vital.
• Must have a very strong sense of responsibility for completing tasks and achieving goals.
• Ability to apply knowledge of quality; resolve practical operational problems and deal with a variety of situations in a high-pressure environment.
• Ability to self-motivate, work as a team player, and work in a fast-paced environment.

Equipment Knowledge

• Strong computer skills, proficient with (MS Office; Word, Excel, PowerPoint).
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.

Experience Requirements

• Generally requires 2-5 years in logistics industry.
• Understanding of business processes and operational workflows.
• Understanding of logistics related terminology.
• Bilingual abilities are a plus.

Education Requirements

• Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.

Judgment/Reasoning Ability

• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise, and diplomacy.
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The noise in the work environment is usually moderate.
• Hectic, fast-paced with multi-level distractions.
• Professional, yet casual work environment.
• Office / Warehouse environment.
• Ability to work extended hours as required.
• Willing to work during weekends and national holidays as needed.

Compensation

The expected salary range for this role is 70,000-74,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

Equal Opportunity Employer

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.