[Hiring] NVPPA Supervisor @International Rescue Committee

Role Description

The National Virtual Program for Professional Advancement (NVPPA) is a nationwide, fully virtual program through which IRC will serve newly arrived refugees under a cooperative agreement with the Office of Refugee Resettlement (ORR). Participants receive career navigation, training, job placement support, and direct financial assistance to advance an individualized career goal.

The NVPPA Supervisor manages the day-to-day work of the program's direct service team across a fully virtual, national caseload. This role is responsible for:

• Caseload management
• Case file review
• Escalation and resolution of participant issues
• Consistent quality across Professional Advancement Plans (PAPs)
• Use of direct financial assistance

Qualifications

• Undergraduate degree required, ideally in Social Work, Human Services, or a related field; comparable work and/or lived experience may be substituted.
• Minimum of 2 years of management or supervision experience required, including onboarding, coaching, and managing staff performance; experience with remote or distributed teams strongly preferred.
• Minimum of 2 years of relevant experience in human services, preferably in resettlement, workforce development, or employment services.
• Demonstrated experience overseeing high-volume caseloads in a compliance-heavy environment, including case file review and quality assurance.
• Demonstrated skills tracking and reporting information in a database; experience with ETO preferred.
• Familiarity with federally funded program compliance and eligibility documentation; experience with ORR-funded programming preferred.
• Experience developing standard operating procedures or workflow documentation, and familiarity with credential evaluation, professional licensing, or recertification pathways, preferred.
• Demonstrated commitment to client confidentiality and data protection, including oversight of how a remote team handles sensitive personal and immigration documents, required.
• Strong problem-solving, prioritization, and time management skills, and demonstrated success working in a multicultural environment.
• Commitment to anti-racism, ongoing learning, and equitable service to all eligible clients regardless of national origin, language, location, or resettlement agency, required.
• Lived experience as a refugee or immigrant preferred.
• Proficiency in Microsoft Office and remote collaboration tools required.
• Fluency in spoken and written English required; fluency in an additional language relevant to current refugee populations desired.

Requirements

• Fully remote, U.S.-based position requiring reliable high-speed internet and a private work space suitable for confidential client conversations.
• Scheduling flexibility is required to serve participants across U.S. time zones; occasional travel may be required.

Benefits

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental starting at $6.50/month
• Vision starting at $5/month
• Flexible spending accounts (healthcare, dependent care, and commuter)
• A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• Disability and life insurance
• An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Company Description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.