[Hiring] Number Policy Specialist II @Sinch

Role Description

The Number Policy Specialist will act as a primary advocate for the Sinch Voice customer base by working with other Number Operations Analysts to complete industry resource code/block transfer projects, support and act as a direct line of communication with customers for products like Professional Services, ensure accuracy of internal and industry records in databases like the LERG/BIRRDs, complete comprehensive audits and provide guidance on coverage changes, network routing schemas, and resource rehomes.

• Display a comprehensive knowledge of interconnection understanding to support network design, IPES implementation, and numbering needs.
• Possess deep knowledge and an ability to troubleshoot both internal and external steps of the block/code industry ordering life cycle in NANPA including Part 1, 1A, 1B, 3, and 4 handling, initial ordering, milliwatt testing, LRN functionality and block/code transfers.
• Develop, lead, and execute customer-focused plans in support of Product offerings.
• Ensure that rate center coverage, LRNs, milliwatt TNs, LERG entries, RND submissions, NRUF filings and other relevant datasets are regularly submitted, audited and updated.
• Application of creative problem-solving and analysis to work with senior leadership and external industry contacts to continuously improve processes and build efficiencies.
• Maintain up-to-date familiarity with state-level regulatory compliance needs, produce timely regulatory filings and execute compliance strategies where required.

Qualifications

• Bachelor’s degree or equivalent work experience is required.
• 10+ years of experience working in the telecommunications industry.
• Comprehensive knowledge of federal, state, and local telecommunications regulations.
• Knowledge of the regulatory and operational requirements telecommunications carriers must meet to establish and maintain network interconnection.
• Significant industry experience including a strong understanding of the North American Number Plan and all related industry functions of the numbering ecosystem including LNP.
• Experience with CLLI creation through iconectiv product CLONES.
• Highly proficient in Microsoft software applications (Excel, PowerPoint, Word, Access).
• Strong troubleshooting and problem-solving aptitude.
• Ability to prioritize and balance multiple projects with strong follow-up skills to deliver on established timelines.
• This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.