[Hiring] New Patient Coordinator @American Oncology Network

Role Description

Assigns new patients and hospital consultations to designated physicians. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

Qualifications

• High School diploma or GED is required.
• Ability to communicate effectively with physicians.
• Must be able to multi-task and work in a fast-paced environment.
• Knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Demonstrated poise, tact, and diplomacy.
• Analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Continual attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines.
• Knowledge of secretarial and office administrative procedures.
• Knowledge of use and operation of standard office equipment.
• Valid Driver’s license in state of residency for travel to clinics is required.

Requirements

• Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management, and organizational skills.
• Detailed oriented with the ability to exercise independent judgment.
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Good command of the English language; second language is an asset but not required.
• Effective communication skills (oral, written, presentation), active listener, and provides balanced feedback.
• Strong customer focus and ability to build an engaging culture of quality, performance effectiveness, and operational excellence.
• Effectively manages own time, conflicting priorities, self, stress, and professional development.
• Self-motivated and self-starter with ability to work independently with limited supervision.
• Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment.
• Demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Benefits

• Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.
• Occasional overtime may be required, and weekend shifts based on location hours and operational needs.