[Hiring] NetSuite Administrator @Kampgrounds Of America, Inc.

Role Description

We are seeking a full-time NetSuite Administrator to join now, learn the solution alongside our implementation partner, and own the environment through go-live and beyond. This is a hands-on role supporting an accounting-driven, integration fed ERP rather than a traditional retail order-to-cash environment.

• Implementation Ramp-Up:
  • Come up to speed quickly on the company, the functional design, and the technical design documents.
  • Partner with the implementation team through configuration, UAT, cutover, and go-live.
  • Own roles, permissions, and security protocols as the environment transitions to internal ownership.
• System Administration & Support:
  • Manage day-to-day administration, user permissions, saved searches, custom reports, financial dashboards, and end-user support ticketing.
• Daily Integration Operations & Reconciliation:
  • Monitor the automated daily and weekly posting pipeline that generates journal entries, customer invoices, credit memos, and statistical journal entries.
  • Investigate failed or out-of-balance batches, verify clearing account nets, and manage re-run and reprocessing procedures against a Mountain-time daily cutoff.
• Mapping & Configuration Maintenance:
  • Maintain the integration mapping tables that resolve campground, revenue category, department, fee type, and tax type values to the correct subsidiary and GL accounts.
  • Manage additions as campgrounds open, close, or change ownership.
• Franchise Billing & Revenue Recognition:
  • Support weekly franchise royalty invoicing and credit memos, advertising fund contributions, and rewards revenue splits.
  • Administer Advanced Revenue Management, including item-level revenue recognition rules, revenue arrangements and plans, deferred revenue roll forward, and the exception searches that catch missing recognition dates.
• Workflow & Automation:
  • Design and maintain SuiteFlow workflows, custom fields, forms, and records to streamline accounting, procurement, expense, and campground back-office operations.
• Integrations Management:
  • Monitor and maintain seamless data flows between NetSuite and connected systems, including the K2 property management system, the analytics warehouse pipeline, payment processing and OTA settlement feeds, expense management, and franchise systems.
• Reporting & Analytics:
  • Build and maintain financial and operational reporting, including statistical measures such as site nights by accommodation type, occupancy, and average daily rate.
  • Support analytics delivered from the warehouse layer.
• Governance & Training:
  • Create process documentation, conduct end-user training across department teams, and manage biannual NetSuite release updates and sandbox testing.

Qualifications

• 3-5+ years of hands-on NetSuite administration experience, ideally in a full-time capacity within a multi-subsidiary (OneWorld) environment.
• Strong command of core accounting concepts (GL, AP/AR, chart of accounts, accruals and deferrals).
• Working knowledge of NetSuite Advanced Revenue Management.
• Comfort supporting a system where most transactions arrive from an automated, auto-approved integration.
• Advanced proficiency in SuiteFlow, Saved Searches, Custom Records, and CSV import and data tools.
• Familiarity with franchise or multi-unit business models.
• Able to learn a complex environment quickly and work effectively as a remote, fully dedicated member of the team.

Requirements

• NetSuite Administrator Certification (SuiteFoundation or Administrator) is highly desirable.
• Bachelor’s degree in information systems, business systems, accounting, or a related field.
• Familiarity with Concur Expense, Concur Invoice, and asset management systems.

Benefits

• Remote (U.S.) or in-person options available.
• Travel may be required (up to 10%).

Physical Demands and Working Conditions

• Work is performed in an office environment and requires the ability to operate standard office equipment.
• Prolonged exposure to computer screens and artificial lighting.
• May be expected to drive a vehicle to KOA locations, other locations as directed, and conferences.
• Frequent in-person interaction with KOA employees in various settings.