[Hiring] National Support and Referral Line Coordinator @ALONE

Role Description

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater. The successful candidate, upon commencing employment, will undergo a comprehensive induction and training programme to ensure readiness for the role's responsibilities and will have the opportunity to make a positive impact on the lives of numerous older people in Ireland.

The Support and Referral Line Coordinator will manage and support ALONE National Support and Referral Line Volunteers and form part of the overall Support Services team.

Responsibilities

• Manage and support ALONE National Support and Referral Line Volunteers
• Complete and manage the weekly/monthly Volunteer roster
• Generate weekly and monthly reports for both internal and external purposes
• Maintain policies and procedures and ensure that they are up to date and relevant
• Recruitment and retention of volunteers for National Support and Referral Line
• Training and supervision of Volunteers for National Support and Referral Line
• Ensure all check-in calls for older people who receive the visitation and befriending service are made by NSRL volunteers and logged and escalated as appropriate
• Manage the queue of escalations from ALONE volunteers through the BFriend app and Triage requests, closing off on brief interventions and passing on tasks to ALONE Support Coordinators and Volunteer Support Officers
• In conjunction with Service Coordinators from Regional Health Areas, carry out assessments related to Winter concerns with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated
• When the Older People are hard to reach, connect them with Support Coordinators and Volunteers from other Regional Health Areas making sure they can access supports in a timely manner
• Advocate for the needs of Older People across a range of health, social care, and welfare services
• Help meet the targets and goals of the Winter strategy response
• You may be required to undertake additional duties or tasks as required

Qualifications

• A minimum of two years’ experience in a similar Coordinator role in a fast-paced environment
• Proficiency in other Microsoft Office applications (Word, PowerPoint, Outlook). A knowledge of Salesforce would be an advantage
• Ability to maintain the highest levels of confidentiality at all times
• Ability to multi-task and make decisions quickly
• An ability to be adaptable and a critical thinker in relation to retention of volunteers
• Excellent interpersonal skills with the ability to work independently and as part of a team
• Excellent written and verbal communication skills
• An ability to debrief, coach & interact with Volunteers during and after shifts (and/or in relation to managing challenging calls)
• Knowledge of risk management
• A background in older people-related fields is not required. The key factor is a strong alignment with ALONE's mission and the ability to efficiently coordinate services and address challenges faced by older people

Benefits

• Salary: €37,000 per year
• 35 Hour week (core hours 9-5)
• Annual Salary Reviews
• Time Off in Lieu
• Mileage Policy in place for applicable roles
• Death in Service - after 6 months’ probation successfully completed
• Travel Saver Schemes
• Sick Pay Scheme - after 6 months’ probation successfully completed
• Bike to Work Scheme
• HSF Partnership
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme - ALONE provides a 24-hour support programme for all our Employees
• GP telephone Advice
• Virtual Doctor
• Private Prescription Service
• 6 structured Counselling/ Emotional Wellbeing Service
• Legal Helpline

Company Description

The closing date for applications is Monday November 2nd. ALONE is an equal opportunities employer.