[Hiring] Murex MX.3 Production Support Analyst @Delan Associates

Role Description

• Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces.
• Own incident triage, impact assessment, root cause analysis, and follow-up remediation.
• Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively.
• Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays.
• Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes.
• Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks.
• Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents.
• Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability.

Qualifications

• Strong hands-on experience supporting Murex MX.3 in a production environment.
• Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow.
• Experience with market data components such as MDCS, RTBS, MDRS, and MDIT.
• Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills.
• Scripting experience in Python and/or Unix shell.
• Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting.
• SQL knowledge across Sybase, SQL Server, or Oracle.
• Understanding of Equity Derivatives products and Greeks.
• Strong communication, analytical, and stakeholder management skills.
• Overall 10+ years of IT experience.
• 5+ years of Front Office Trading Technology support experience.
• 3+ years of Murex MX.3 support experience preferred.
• Ability to work effectively in a high-pressure production support environment.
• Automation mindset and continuous improvement focus.