[Hiring] Motor Vehicle Assessor @Solvd Group Australia Pty

Role Description

As a Motor Vehicle Assessor, you’ll play a critical role in reviewing assessments, identifying issues, exploring repair options, and making well‑reasoned decisions that balance customer needs with commercial outcomes. You’ll collaborate closely with repairers, suppliers, industry bodies, and internal teams to drive consistent, high‑quality results.

• Assess motor vehicle damage remotely using images, videos, and digital estimating platforms
• Prepare accurate repair estimates aligned with industry standards and insurer policies
• Determine repairability, total loss, or salvage value where required
• Liaise with policyholders, repairers, insurers, and claims handlers to support smooth claim progression
• Review repair invoices and variations, approving or challenging costs as appropriate
• Ensure all assessments comply with legislation, safety requirements, industry standards, and the MVIRI Code of Conduct
• Maintain accurate documentation within claims management systems
• Meet SLA, quality, and turnaround time targets
• Provide technical advice and support to claims teams and key stakeholders when needed

Qualifications

• Trade qualified in Panel Beating or Automotive Refinishing
• Associate Degree (or equivalent experience) in Automotive Technology, Insurance, Business, or a related field
• Certificate IV in Assessing (or equivalent) with 5+ years of assessing experience
• Strong decision-making capability with analytical and practical problem‑solving skills
• Customer‑focused with excellent communication and negotiation skills
• Resilient, adaptable, and able to thrive under pressure
• Technically confident, computer‑literate, and comfortable adopting new technologies
• Able to work accurately in a fast‑changing environment
• Relevant industry certifications (e.g., ASE) are an advantage
• Valid driver’s licence and clean driving record

Benefits

• Flexible, remote working and a collaborative, innovative team culture
• Reward and recognition programs with ongoing training and career development
• Paid parental leave and additional leave options
• Health and financial wellbeing support, including novated leasing
• Discounts and perks on everyday essentials