[Hiring] Mobile Technician Manager @Cox Enterprises

Role Description

Cox Fleet is currently hiring a Mobile Technician Manager to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

• Manage and provide direction to a team of mobile fleet technicians, providing strong, hands-on leadership to drive both people development and business performance in a growing market.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.
• Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, while identifying and pursuing new service opportunities.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.
• Act as a local market leader, identifying opportunities to expand customer relationships and improve service penetration within an untapped or developing territory.
• Travel to technician and customer locations frequently to help strengthen relationships, ensure quality, and uncover growth opportunities.
• Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.
• Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards while maintaining operational excellence.
• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively while maintaining operational excellence.
• Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth.
• Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture.
• Assist in the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market.
• Partner with leadership to define and execute market-specific growth strategies, including customer acquisition, retention, and service expansion.
• Collaborate with Client Services and sales teams to ensure technicians are fully utilized while maximizing revenue-generating opportunities.
• Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery.
• Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes.
• Provide operational guidance to team members, promoting best practices and consistent execution.
• Serve as a primary liaison between Cox Fleet and our clients, building trust, identifying needs, and delivering tailored solutions.
• Facilitate cross-functional communication and problem-solving to support both operational execution and market growth.
• Monitor inventory levels and ensure technicians have the resources needed to support scaling operations.
• Recruit, interview, and hire technicians to build a strong, capable team aligned with growth objectives.
• Work cross-functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion.
• Operate a company-issued vehicle to travel within the market.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field.
• Minimum of three (3) years’ experience in a people leadership role, with a strong track record of developing teams and driving performance.
• Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Strong skills in coaching, mentoring, performance management, and leading through change in dynamic, growth-oriented environments.
• Demonstrated ability to build team engagement and accountability while driving business outcomes.
• Ability to coordinate cross-functional efforts and execute effectively in a fast-paced, evolving market environment.
• Demonstrated sense of urgency, ownership, and entrepreneurial mindset.

Requirements

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Action Oriented: Has a strong sense of urgency; thrives in building and scaling operations; proactively identifies and acts on growth opportunities.
• People Leadership: Effectively develops, inspires, and retains talent; builds strong teams capable of sustaining growth and operational excellence.
• Business & Market Acumen: Demonstrates the ability to understand market dynamics, identify growth opportunities, and execute strategies that drive revenue and customer expansion.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; builds strong relationships and uses insights to improve services and expand business.
• Systems: Demonstrated ability to learn and use IT systems related to technician activity and performance, such as dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to succeed at a high level while leading a growing operation.
• Listening: Practices attentive and active listening; seeks to understand both employee and customer perspectives to drive better outcomes.
• Interpersonal Savvy: Builds strong relationships across all levels and functions; able to influence and collaborate effectively in a growth environment.
• Problem Solving: Identifies challenges and develops practical, scalable solutions aligned with both operational needs and growth objectives.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.