[Hiring] Mobile Technician Leader @Cox Enterprises

Role Description

Cox Fleet is currently hiring a Mobile Technician Leader to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

• Lead a team of 15+ technicians, providing leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing.
• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, and applicable environmental and/or government regulations.
• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems.
• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
• Assist in the development of and/or adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for improving team and market productivity.
• Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day.
• Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.
• Participate in a regular safety meeting to review organizational safety information and messages.
• Implement safety processes and procedures and monitor technicians’ adherence to them.
• Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics.
• Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements.
• Function as liaison between Cox Fleet’s technicians and customers.
• Facilitate communication and problem solving across various organizational functions to resolve any issues.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Actively work across Cox Fleet’s organizations to resolve items related to the technician’s role.
• Operate a company-issued vehicle to travel to technicians and customer locations.
• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• 1+ year of experience in management or lead role.
• Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver’s license.
• Must be at least 21 years or older due to interstate operating authority commerce regulations.
• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.
• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
• Ability to coordinate multiple group efforts to solve issues related to the technician job.
• Ability to act with a high sense of urgency.

Requirements

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs.
• Action Oriented: Has a sense of urgency daily; is action oriented; seizes more opportunities than others.
• Technician Focus: Will seamlessly adjust leadership approaches to manage a diverse set of technicians.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Systems: Demonstrated ability to learn and use IT systems related to technician day-to-day activity and performance.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Listening: Practices attentive and active listening; has the patience to hear people out.
• Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships.
• Problem Solving: Can identify problems and develop practical solutions.

Benefits

• Flexibility to take as much vacation with pay as deemed consistent with duties and company needs.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for personal or family wellness.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.