[Hiring] Mission Support Team Section Lead @RTX

Role Description

Raytheon is actively searching for a Mission Support Section Manager to lead a team of intermediate to experienced Field Service professionals. This manager reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Responsible for maintaining training and audit/assessment programs and training field service staff. This manager will serve as a technical team leader of systems administration subject matter experts to the customer for all support requirements in a fast-paced distributed ISR environment. Team responsibilities include image quality analysis, data flows management, troubleshooting and implementation of corrective actions while monitoring the health and status of equipment. Mission Support serves as the first responder to all issues related to the Raytheon product line by executing various system administration functions.

• Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams.
• Reviews escalated issues that will impact the business and provides recommendations for solutions.
• Manages more experienced team according to established programs and objectives.
• Contacts customer, collects feedback, and establishes and maintains good relationship with key customers.
• Responds to complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan.
• Coaches team members to ensure operational achievements are met.
• Maintains training and audit/assessment programs to ensure implementation and effectiveness of internal controls.

Qualifications

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws, regulations.
• Experience with solving technical problems with product and systems expertise, capable of performing rapid, accurate assessments and delivering actionable, technically sound solutions to customers.
• Experience in system administration, monitoring and troubleshooting system data flows within a complex distributed environment.
• Experience in ISR sensor planning and/or collection management experience.
• Experience with (Air Force Distributed Common Ground System) AF DCGS and/or national-level intelligence agency experience.
• Either possess or can quickly obtain a CompTIA Security+ certification within 6 months.
• Active and transferable TS/SCI U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for the required security clearance.

Requirements

• Excellent communication and interpersonal skills are a must.
• Integrity, reliability, and dedication in a team environment are a must.
• Experience creating/maintaining user accounts, monitoring system utilization, installing applications and operating system upgrades, and installing/troubleshooting software is desired.
• Scripting experience in UNIX/Linux environments, Windows server support experience and knowledge in Virtual Machine (VM) based architectures is desired.
• Imagery analysis skills in an intelligence environment, knowledge of exploitation tools and techniques, and creation of products from system image data are beneficial.

Benefits

• Relocation assistance available for this position.
• Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Eligibility for annual short-term and/or long-term incentive compensation programs depending on the level of the position.