[Hiring] Member Outreach Manager @Wayspring

Role Description

The Member Outreach Manager is responsible for leading and developing a team of Member Outreach Specialists dedicated to connecting individuals with the support and services they need. Reporting to the Director of Member Outreach, this role drives member engagement strategies, oversees team performance, and ensures consistent execution of outreach initiatives across multiple markets.

The ideal candidate is a collaborative and results-oriented leader with exceptional communication skills, a passion for helping vulnerable populations, and a proven ability to motivate teams in a fast-paced, mission-driven environment. This individual will partner closely with operational and clinical teams to improve member engagement, support enrollment goals, and continuously enhance outreach effectiveness through data-driven decision making and innovative engagement strategies.

Responsibilities

• Manages, coaches and develops assigned member outreach specialist staff team members
• Ensures staff are following member outreach protocols
• Assists staff in achieving monthly targets
• Completes supervision with member outreach specialists
• Provides monthly reports
• Provides training to all new member outreach specialists
• Works across markets to provide trainings on engagement
• Completes administrative tasks as assigned
• Initiates creative strategies to facilitate member contact, including some in-person opportunities
• Maintains performance accountability around member enrollment and achieves performance targets
• Adheres to Wayspring information security and privacy requirements
• Develops appropriate documentation protocols

Qualifications

• Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
• At least 1-2 years of experience in a management or leadership/coaching role
• Demonstrated ability working in a matrixed environment
• Ability to communicate effectively and persuasively
• Exceptional verbal communication skills, and effective presentation skills
• Experience with CRM platforms is preferred
• Ability to travel as business needs require (Up to 25%)

Benefits

• Comprehensive Medical, Dental and Vision Insurance options – including options for your pets!
• Company funded HSA + Monthly Gym Allowance
• Paid parental leave – all parents included!
• Company paid short term disability, long term disability and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2 week paid sabbatical program!
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!