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Medical Services Coordinator @BEHAVIORAL HEALTH PRACTICE SERVICES LLC.

[Hiring] Medical Services Coordinator @BEHAVIORAL HEALTH PRACTICE SERVICES LLC.

Mar 27, 2025 - BEHAVIORAL HEALTH PRACTICE SERVICES LLC. is hiring a remote Medical Services Coordinator. đź’¸ Salary: $23.00 - $24.00/hour. đź“ŤLocation: USA.

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Role Description

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

  • Operational Excellence:
    • Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
    • Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
    • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Patient Support:
    • Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA).
    • Facilitate communication as needed between the patient, medical staff, and the patient’s pharmacy.
    • Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication-related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc.
    • Ensure accuracy of patient pharmacy information in the medical record.
    • Scan all hard copy correspondence into patient’s EHR record.
    • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
    • Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
    • Assist in coordination of external referrals for patient care.
  • Clinician Support:
    • Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
    • Coordinate with clinicians pertaining to any additional patient questions.
    • Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.).

Qualifications

  • High School or equivalent required, associates/bachelor’s degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Requirements

  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential information (HIPAA).

Benefits

  • Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
  • 401k retirement savings with employer match.
  • Paid parental leave.
  • Paid time off.
  • Holiday pay.
  • Employee Assistance Program.

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đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Medical Services Coordinator @BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
All others
Salary đź’¸ $23.00 - $24.00/hour
Remote Location
USA
Job Type full-time
Posted Mar 27, 2025
Apply for this position Unlock 54,632 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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