[Hiring] Master Scheduler @Midi Health

Role Description

Midi is seeking an experienced Master Scheduler to join our cutting-edge healthcare start-up. This is a rare opportunity to start at the ground level of a fast-growing healthcare practice. We offer a flexible work schedule and 100% remote environment.

Core Responsibilities

• Process clinician time off, schedule changes, and Clinician Hub requests following established guidelines.
• Complete assigned queue expectations, updating availability, administrative blocks, and recurring adjustments.
• Manage patient rescheduling workflows resulting from schedule updates.
• Maintain accurate documentation and ticket categorization.
• Prioritize requests by urgency and patient impact, maintaining ownership through resolution and escalating barriers promptly.

Cross-Functional Responsibilities

• Team members may be cross-trained and assigned across Scheduling work-streams based on business need, volume, coverage, and demonstrated proficiency.
• Urgent Scheduling Support: Manage urgent callouts, disruptions, and time-sensitive patient rescheduling.
• Schedule Building: Build and maintain schedules, templates, appointment durations, and ramp schedules, auditing for accuracy.
• Queue Flexing & Coverage: Adapt dynamically across queues and provide backup support during PTO, volume spikes, or launches.
• Special Projects & Learning: Support onboarding/offboarding, process testing, cleanups, and ongoing cross-training.

Note: Scheduling Specialists are expected to maintain proficiency across multiple workflows, with primary assignments shifting based on operational demand.

Qualifications

• Minimum of 1 year experience working for a digital healthcare company is required.
• Minimum of five (5) years as a Clinical Scheduler building clinician schedules in AthenaHealth.
• 5+ years using AthenaHealth (Athena) required.
• Proficiency in scheduling across multiple time zones.
• Strong attention to detail.

Requirements

• Sunday through Thursday, 9:30am - 6pm PST.

Benefits

• Compensation: $30/hour, non-exempt.
• Full Time, 40-hour work-week.
• Fully remote, work from home opportunity with a work-from-home monthly stipend.
• Benefits (medical, dental, vision, 401k).