[Hiring] Managing Consultant @CDW

Role Description

The primary purpose for this position is to make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for Managed Services clients. This position will provide oversight and project guidance and will also take a lead technical role in reviewing and modifying Managed Services Solutions. This position is also a key contributor to the Managed Services engineering team responsible for supporting complex technical services and solutions, which may include, but is not limited to:

• Enterprise data storage systems
• Mainframe, midrange, Windows, and/or Unix/Linux systems
• Network infrastructure environments
• Virtualized systems
• Database systems

What you will do:

• Provides technical consultation in analyzing client’s requirements, recommending solutions and assisting sales and other engineers with development of proposals, quotations and presentations.
• Responsible for technical sales support.
• Provides leadership and advice/counsel on technical subject matters and architecture design to Customers, the Managed Services Team, and other organization teams.
• Maintains client relationships as a trusted Technical Advisor.
• Conducts/leads design workshops for complex designs to meet customer, business, and technical objectives.
• Mentor other engineers to apply engineering background knowledge for Managed Services project design, analysis, and project coordination of services or products.
• Research current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.
• Develops, improves, and maintains customer presentations, demo instructions, training documentation, templates, and other related collateral.
• Enhance, develops, and follows vendor training requirements, certifications and provides guidance, support and education to fellow engineers.
• Assists organizational resources to assess the amount of effort required for services engagements and provide technical input for the Scopes/Statement of Work generation.
• Designs and oversees upgrades to advanced and complex client infrastructure solutions.
• Provide implementation, upgrades, tuning, back-ups, restores, user management and other technical support services to Managed Services clients to meet their business needs.
• Follows change control, incident response, and testing processes.
• Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
• Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication.
• As needed, a member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.
• Participate and lead various client projects intended to continually improve/upgrade technology infrastructures.
• Review, create and execute test plans to meet project requirements for assigned components.
• Design and implement complex solutions, including automation and technology, to streamline processes and build efficiency.
• Conduct expert throughput analysis, problem solving, root cause analysis, and infrastructure planning.
• Identify and communicate potential opportunities for cross-selling to the sales team.
• Assist Professional Services team when required with client including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
• Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
• Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).
• Understand SLAs in a production environment and proactively strive to meet the commitments.
• Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales.
• Tests, evaluates, and develops new products, offerings, and solutions.
• Conducts training of customers and company employees in both formal and informal environments.
• Review assigned service requests daily, follow up and provide status updates to clients.
• Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information.

Qualifications

• Bachelor’s degree and 7 years of IT engineering experience (including the 5 years large-scale requisite DC experience listed below), OR 11 total years of IT engineering experience, to include a minimum of 5 years large-scale, multi-tenant Data Center environment with enterprise-class planning, design, implementation and support experience with one or more infrastructure solutions supported by the Managed Services practice.
• Demonstrated ability to apply technical background and knowledge to business direction and provide real business-based customer outcomes.
• Demonstrated ability to develop project plans and schedules to complete complex projects or new solution/product development.
• Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs.
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the customers while meeting deadlines.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis and drive lasting solutions.
• Ability to consistently follow policies and procedures.
• Strong communication and documentation skills.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with colleagues, customers, and leadership teams including C-Level executives.
• Demonstrated ability to work independently.
• Ability to work with a team and provide guidance, mentorship, and support of peers.
• Strong time management skills and ability to meet deadlines.
• Demonstrates and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way.

Requirements

• Working knowledge in a number of the following technology areas:
• Scripting Coding skill set: Python, Bash, Perl, Ruby, TCL
• Hardware: Switches – Cisco, Juniper, Arista, Aruba
• Routers – Cisco, Juniper, Arista, Aruba
• Firewalls - Cisco ASA/FTD, Palo Alto
• Load Balancers - Cisco ACE, CSS, F5 LTM, F5 GSM, Citrix
• WAN Optimization - Riverbed Steelhead and Cisco WAAS
• Network Technologies/Topologies: WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services
• Layer 2 networking - 802.1(D,W,S), Ethernet, PPoE, Ether-Channel
• Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite
• Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM
• Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision
• QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS
• VOIP - Cisco voice gateway functionality, SRST
• Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems
• Data Center - FabricPath, FEX, vPC, UCS, FCoE
• Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki
• VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect
• Ability to travel as needed.
• Experience in a large data center environment, a plus.
• 5 Years Managed Services Experience, a plus.
• Current Cisco CCNP certifications required; Cisco CCIE certification, a plus.
• Industry-recognized technical certifications in related disciplines, a plus.

Benefits

• Pay range: $126,000.00 - $193,200.00 depending on experience and skill set
• Annual bonus target of 10% subject to terms and conditions of plan
• Benefits overview: CDW Benefits
• Salary ranges may be subject to geographic differentials